Customer Production Support Engineer

Contenuto del lavoro

• Creates and implements support plan for customer in conjunction with cross functional groups and customer maintenance team with objectives of reducing equipment downtime and maintenance cost.
• Perform system installation, Project Management, calibration, retrofit, training and troubleshooting.
• Escalates service problem and take ownership of problem until it is resolved.
• Provides technical expertise and value to customers (Hardware and software)and manage internal/external resources, application/production issues activities.
• Provides answers to customer inquiries concerning system.
• Provides hardware development and consultation.
• More senior levels may provide recommendations/inputs into the next generation product development.
  

• Degree in electronics engineering or related field
• Above 3 years experience in application and/or service area
• Experience in working with customer in the semi test area
• Fluent in English is a plus
• Having experience in handler/prober H/W docking integration will be a plus
• Has a good working attitude
• Can work under higher pressure & deal with constant requirement changes