Customer Implementation Manager II

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Description

Are you a naturally curious person that believes learning is a continuous journey?

Do you prioritize your well-being and want your employer to do the same?

The TELUS Business Customer Experience (BCX) team knows that we are better together, so join us and together, let’s make the future friendly.

Our Team And What We’ll Accomplish Together

Being a part of our National Solution Delivery (NSD) team means you will own a piece of ensuring our Commercial & Public Sector customer’s services are fully functional from coast to coast. Our area spans many duties including liaising with sales, to order support and fulfillment as well as technical engineering, customer implementation and project management.

We are a highly efficient business services organization that delivers outstanding customer and team experiences.

Specifically, the Customer Implementation Manager Il operates as the primary liaison between the client and TELUS to facilitate the timely and efficient installation of Voice, Data and Enhanced services. The Implementation Manager oversees individual orders and projects to completion.

What You’ll Do

• Conduct customer calls and initiates customer contact/communication regarding implementation planning and execution.
• Work closely with customer (small-mid size projects) or Client Project Managers (very large projects) to manage customer expectations
• Develop implementation plans for large multi-site customers including change and risk management processes (if required)
• National Delivery Focus
  

Qualifications

What you bring

• Basic knowledge of the Telecom markets and service providers
• Solid knowledge of telephony / IP products to support customer requirements (includes Enterprise / Government / Small-Medium Business segments)
  

Required Skills & Abilities

• Ability to understand circuit layouts and networking abilities within TELUS
• Previous experience with telephony/IP product installation or coordination
• Scheduling flexibility is a must to support after hour/weekend client requests
• Bilingual (English & French)
  

Great-to-haves

• Technical Certifications
• Project Management skills/Certifications
• College / University degree