Customer Due Diligence Team Lead

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Job Id: 21257190

Job Purpose:

• Responsible for the operations of the Consumer Business Support Unit (CBSU) and managing the department’s performance levels on matters related to KYC due diligence activities which are in accordance to the Global OneKYC Operating Model and standards.
• Lead and supervise a team of staff where the scope of KYC activities cover businesses such as Retail Banking, CitiBusiness and Mortgage.
  

Key Responsibilities:

• Responsible for the operations of the department and managing the department’s performance levels, escalating issues as they arise and ensuring resolution with emphasis in root cause to prevent re-occurrence.
• Responsible to ensure CBSU team performs all customer due diligence related Periodic Review, Client Refresh, HRAC and Overlay (both manned and unmanned accounts) timely and accurately in accordance to the Global KYC standards.
• Responsible to ensure CBSU Metrics reporting is executed timely – analyst to extract the monthly metrics/dashboard reports to local business, regional and global.
• Ensure CBSU QA Analysts performs quality checks on all Periodic Reviews, HRAC/Overlays with corrective actions on defects/discrepancies.
• Ensure OneKYC Interim Compensating Controls and/or Business Guidance Processes are adhered to by branches & CBSU based on Business Object Reports generated from CitiKYC system.
• Manage coordination with other department management, local audit and compliance teams.
• Manage relationships with country business management, local audit and compliance teams.
• Define operating plans for the department, including budgeting capacity planning and resourcing annually.
• Support the implementation and/or enhancements of the OneKYC operating model including CitiKYC platform and any subsequent strategic changes, regression testing as required and agreed by the business.
• Acts as AML/KYC SME in mentoring and developing direct reports, particularly as it relates to the department’s mandate.
• Conduct performance appraisals of Team Lead and participate in the performance appraisal process of junior staff as need
  

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Job Family Group:

Compliance and Control

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Job Family:

Business Control

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Time Type:

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