Customer Care Support Officer

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SUMMARY:

A Customer Care Support Exec/ Agent/ Officer will be responsible for making the customer’s experience the best it can be. The customer support personnel often acts as the link between the external and internal customers.

KEY DUTIES AND RESPONSIBILITIES,include the following. Other duties may be assigned:

• Responsible for effectively, efficiently and promptly responding to customer inquiries, requests and complaints received via phone, e-mail or mail to achieve customer satisfaction.
• Collect, direct the questions, complaints and issues from customers to the relevant departments to get them answered and solved in a timely manner.
• Competent in the use of company systems to support in treatment and sales status follow up.
• Act as TFM coordinator to assist PDM with TFM related issues.
• Assist clinical support with ClinCheck call review appointment set-up, treatment evaluation.
• Maintenance of the Customer Master Record in SFDC.
• Maintain a basic knowledge in orthodontic/dental concepts and topics.
• Conduct and maintain non-VIP daily contact.
• Support marketing in material preparation and translations.
• Participate in special projects and/or training when requested.

QUALIFICATIONS

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE

• 2 Years customer service or sales administrator work experience a plus in a medical device customer-based environment.
• A college degree

LANGUAGE SKILLS

Fluency in Mandarin and English

Ability to read and interpret basic documents.

Ability to write routine reports and correspondence.

Ability to communicate effectively with internal and external customers.

COMPUTER SKILL:

Familiarity with Windows software. Ability to learn software applications quickly. Experience with computer applications such as work processing, spreadsheet, and database programs.

OTHER SKILLS AND ABILITIES:

Ability to focus attention to detail

Ability to consistently follow through with projects to completion

Ability to perform in a fast-paced, highly customized manufacturing environment

Ability to act and speak with confidence

Service Excellence Mindset

A pleasant personality with good interpersonal skill

Ability to communicate effectively

LOCATION

Taiwan

ABC Responsibilities

ABC Quals