Content Strategist

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#GreatMindsDon’tThinkAlikeAt Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.About The TeamAs Uber continues to grow, the Safety function needs to scale with it. From an initial focus on Mobility, to the ever expanding focus on Delivery and other growth bets, we support the continued safe and sustainable growth of Uber’s operations. #StandforSafety is our core value and delivering on this is crucial for the long term success of Uber.About The RoleWe are looking for Program Specialists to work alongside our Regional / Country Community Operations team and own the design and development of Content Support Strategy across all of our LoBs.This multifaceted role requires systematic organization, a solution-oriented attitude, creativity, and proficiency in writing & developing content that will ultimately help provide a seamless experience to our support agents & customers.Your Impact in RoleTo Succeed In This Role, You Will Need ToYou will manage a diverse set of copywriting requests and content updates under tight timeframes, working closely with various business partners in Uber Taiwan. You will have an opportunity to strongly influence customer sentiment during moments that matter by deciding what we will say to them, and in what kind of way.

• Develop leveraged content strategies: You will establish strategical approaches to improve In-app and web-based Help Center for riders, drivers, restaurant partners, and Eats customers in Japan; internal Support Knowledge Base articles and flows for customer support representatives
• Make it easy for readers to find content: You will develop structure/framework of support content to improve the discoverability of our content and help our readers find the answers in the right place at the right time
• Evolve our existing support materials constantly: You will manage content programs to ensure our support content is simple yet comprehensive enough. The right answer will satisfy our customers’ needs and is 100% up to date
• Manage content production to deliver high-quality content efficiently: You will partner with content writers to create content for customers and Uber’s customer support representatives in the form of internal blogs, FAQ webpages, and app articles. You will add value by helping to set the right tone and manner for the content

The Experience You’ll Bring

• 1 to 2 years of content creation / copywriting experience in a fast-changing business environment: Experience creating content for customer support and in tech or other industries where products and policies are complex are valued.
• Exceptional spoken and written English: You are passionate about grammar, syntax, structure, and tone. You can craft tight content, explaining complex ideas in a simple manner.
• Demonstrated stakeholder management skills: You are experienced working in a diverse environment, proactive in speaking their mind and managing stakeholder expectations.
• Critical thinking and problem solving: You proactively link product insights and think critically about related or conflicting support logic.

What’s in it for you?Uber’s culture and values are at the core of everything we do, so that our employees can better understand who we are and what it’s like to work at Uber today. We pride ourselves on the amazing team we’ve built. The driver behind all of our growth, our bold and disruptive brand, and the game changing technology we bring to life is the people that make Uber, #OneUber.Doing your best work means being your best self. We offer a wide range of benefits and perks that are uniquely Uber to support your health and wellbeing. These benefits have been designed with #OneUber in mind, supporting the whole you and the way that you work best.

• We provide our employees with monthly Uber credits to use against the full value of Eats & Rides (whichever applicable in your market) plus a 17% discount (excluding non-restaurant food deliveries) on orders through our App (which exists even when your credits expire).
• Family comes first, and our paid parental leave (minimum 18 weeks full pay with additional benefits or paid leave depending on your location) is accessible for all new parents from day 1 (with no tenure requirement). New parents at Uber will also receive access to Cleo, flexible return to work options, and additional Uber credits during their period of leave (because let’s face it, who wants to cook with a little one around?)
• Personal health and wellbeing - depending on location, you can access a healthcare plan or reimbursement for a plan of your choice up to a nominated value. You will also receive a monthly wellbeing allowance to use throughout the year across a range of items including; gym / fitness memberships, mindfulness apps, fitness equipment, ski passes and more. We also provide Employee Assistance Programs (EAP) that connect you to resources & support.
• Uber has always been a flexible organisation and COVID has only amplified this. We have a hybrid approach with a mix of in-office and remote working.
• When you are in the office, we have an amazing range of facilities accessible for all Uber employees. Our dedicated facilities teams host regular events and opportunities to connect, as well as arranging the food program; catered lunch / breakfast (location dependant) and you’ll find our kitchens fully stocked with a variety of healthy (& not so healthy) snacks & drinks.

The benefits mentioned here, to the extent they are in addition to those minimum statutory requirements, are provided at Uber’s sole discretion and are subject to change in the future. Terms and conditions may apply to each benefit.Unsure if this role is the right fit for you?We encourage you to review the details of the job role and imagine how you can impact not only our organization but the world using your unique talents. We reimagine the way the world moves for the better. Even if you do not fit all of the criteria for the role, we welcome you to apply to explore opportunities within Uber.