Client Service Specialist

Contenuto del lavoro

4032

Moody’s is a developmental culture where we value candidates who are willing to grow. So, if you are excited about this opportunity but don’t meet every single requirement, please apply! You may be a perfect fit for this role or other open roles.

Moody’s is a global integrated risk assessment firm that empowers organizations to make better decisions.

At Moody’s, we’re taking action. We’re hiring diverse talent and providing underrepresented groups with equitable opportunities in their careers. We’re educating, empowering and elevating our people, and creating a workplace where each person can be their true selves, reach their full potential and thrive on every level. Learn more about our DE&I initiatives, employee development programs and view our annual DE&I Report at moodys.com/diversity

Provide superior customer and external relations as the initial point of contact for a wide range of research and data products by resolving client issues and requests. Additionally, proactively identify new products and sales leads through client interaction.

Responsibilities:

• Understand and explain complex financial models on conceptual, intuitive, and practical levels.
• Provide thorough quantitative and conceptual solutions to our wide range of clients.
• Provide in-depth education and assistance on product features, functionality and the product technical architecture.
• Support clients on the use of our industry leading credit risk products in a courteous, professional, accurate and timely manner via web, email, telephone, and in person.
• Communicate effectively and develop excellent working relationships with colleagues within Client Service and in partner teams such as Engineering, Research, etc.
• Provide constructive feedback to the sales and training groups regarding client needs and opportunities.
• Identify, capture, and channel client feedback on product features and functionality to our Product Managers.
• Originate content for our client Knowledge Base.
• Manage and escalate requests appropriately while maintaining ownership of the client interaction and delivery solution.
  
  

Qualifications & Attributes:

• Bachelor’s degree required; concentration in computer science, finance, or accounting a plus.
• Master’s degree in Quantitative Finance, Financial Engineering or Business Administration is a plus
• Knowledge of financial statements is a plus.
• Strong customer service skills, an eagerness to excel and be part of a dynamic, fast growing team.
• Superb analytical skills and persistence in problem solving.
• Attention to detail and the ability to learn quickly.
• Excellent verbal, written, and organizational skills.
• Demonstrated creativity, flexibility, enthusiasm and willingness to learn.
• Working knowledge of Windows based software (Excel, Access, Word, etc.).
• Exposure to the financial industry, banking and/or capital markets is a plus.
• This position requires the individual to be available to provide periodic evening and weekend on call support in line with business needs.
• Fluency in Mandarin is a plus
  
  

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody’s Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.