Card Operations Officer

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Bring your possibility to life! Define your career with us

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

The job holder will primarily be responsible for the following:

• Assist with Card Investigations and dispute Management
• Card Payment, Settlement and reconciliation
• Monitoring and taking decisions on Chargeback
• Card Monitoring and dispatch and invoice handling
• POS Account set up
• Compilation of Regulatory Reporting
  
  

Job Description

Card Operations: Time split 50%

• Investigate all Pre-arbitration and Arbitration cases
• Investigate all chargebacks/request for copy on a daily basis and pass relevant entries for
• approval
• Receive calls/mails from member banks in connection with chargeback or representments and
• resolve such complaints
• Reconciliation of suspense accounts
• Customer service and handling of customer and merchant queries.
• Applying correct currency conversions and Forex implications Re: Scheme settlements, charges
  
  

and fees.

Business Risk Management: Time split 20%

• Understand the credit, debit, and pre-paid card products features
• Understand card scheme rules, regulations and four party models.
• Understand operational processes namely Scheme settlements, reconciliations, disputes &
  
  

chargebacks, Merchant settlements, customer on boarding, Merchant on boarding, reward

management etc.

• Ensure that own work conforms with internal Control procedures
• Undertake timely reconciliation of internal accounts as per the laid down business rules within
  
  

the department to minimize risk of exposure.

• Undertake snap checks assigned in a timely and surprise manner
• Support the RCAs testing process.
• Understand the appropriate Group Policies and Standards applicable to the role.
• Understand and manage risks and risk events (incidents) within the area of operation thereby
• contributing to the adherence to the Group Risk and Control Framework.
• Review all entries before applying the appropriate signoffs.
  
  

Business Management: Time split 10 %

• Prepare MI for card transactions and complaints management.
• Business Management Support in the monthly cost control Review Risk, Fraud Operations, Customer Services etc.
  
  

Service Excellence: Time split 10 %

• Resolving customer complaints within SLA
• Service Excellence Provide adequate, timely and relevant information to internal stakeholders to enable them appropriately address customer issues in a timely manner.
• Manage relationship with card Scheme representatives, technology & application support staff.
• shared services, internal stakeholders e.g Finance, Treasury, Reconciliation Dept, Business
• (issuing and Acquiring), Operational Risk, Fraud Operations, Customer Services etc
  
  

Risk and Control: Time split 10 %

• Be in control of the charge back and reconciliation process to ensure minimum losses.
• Closely supervise the merchant deposit scrutinizing and batching to avoid frauds
• Maintain the reconciliation of all accounts to minimize losses.
• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Policies and Policy Standards.
• Understand and manage risks and risk events (incidents) relevant to the role.
  
  

Education

Further Education and Training Certificate (FETC): Financial Sciences (Required)