General Manager - Holiday Inn Express Chiayi 总经理 - 嘉義智選假日酒店

Job content

What is the job?

As General Manager you will manage the day to day leadership, operations and direction of the hotel, maximising on sales and revenue, driving financial returns, driving great guest experience and running a safe hotel. You’ll take ownership of the development of your people, execute on brand standards and build awareness of the hotel and brand within the local area as well as managing owner relationship and partnership.

Your day to day

People

Develop programmes and initiatives to increase team engagement that are aligned with the hotel’s service philosophy

Develop, implement and monitor team member succession planning to ensure future bench strength

Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance

Oversee HR related actions in accordance with company rules and policies

Effectively managing owner relationship and partnership include all key stake holders

Guest Experience

Demonstrate as brand ambassador by maintaining compliance with all required brand and service standards

Drive improvement in guest satisfaction goals.

Collaborate with colleagues and hotel team members to establish and implement services and programmes that meet or exceed guest expectations

Speak to guests – ask for their feedback and build relationships

Financial

Prepare annual capital, cash flow and sales and marketing plans.

Analyse financials to drive revenues, future profitability and maximum return on investment

Use distribution channels and technology platforms to drive revenue and maximise market share

Lead capital plans and asset management initiatives, including working with owners to maintain or improve property’s market leadership position

Responsible Business

Ensure a safe and secure environment for guests, colleagues and hotel assets

Act as public relations representative to raise awareness of hotel and brand in local community.

Drive team member involvement in community organisations, activities and businesses

Develop and carry out action plans to be environmentally-conscious by taking steps to reduce the hotel’s carbon footprint

Perform other duties as assigned. May also serve as manager on duty

What we need from you

Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration

Five to ten years’ of prior hotel management experience, or equivalent combination of education and experience

Experience required may vary based on size and complexity of operation

Must speak fluent English and preferably to be able to converse in local language

Other Languages Preferred

How do I deliver this

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® hotels.

Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests

True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay

True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs

True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.