WM - Client Management Officer(FTC)

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Direct Responsibilities

Client Focus – Ensure Quality Service Delivery and Effective Operating Platform

• Good feedback from Counter-parties, i.e. front office, L&C, BM etc.
• Ensure all the activities from CM Team will meet agreed TAT with good quality delivery.
• Effectiveness and timely escalate issues to Line Manager to minimize business impact
  

People and Team – Improve performance capabilities

• Job rotation to enhance practical experiences and minimize the knowledge gap
  

Operational efficiency

• Identify at least one process improvement area to enhance and contribute process efficiency.
  

Risk Control and Regulatory Management

• Ensure satisfactory KSP result
• Achieve satisfactory audit rating internally and externally
• Ensure no overdue audit remediation and no repeated audit issues
• Ensure no Regulatory Reporting Issue
  

Business Skills

• Know your client (KYC)
  

Transversal skills

• Ability to understand, explain and support change
• Ability to develop and adapt the process
  

Behavioral Skills

• Ability to collaborate and team work
  

Primary Location

TW-TPE-Taipei

Job Type

Fixed Term

Job

OPERATION PROCESSING

Education Level

Bachelor Degree or equivalent (>= 3 years)

Experience Level

At least 1 year