Tier 2 Technical Support Specialist - Taiwan

le contenu du travail

• Provide the highest level of customer support by answering inbound calls and emails.
• Evaluate the needs of customers and work in a creative, pro-active manner to resolve technical issues with the battery systems.
• Educate our customers so they have optimal confidence in the operation of their energy storage system.
• Determine if a technical solution can be resolved via phone or if service or further diagnostics is needed.
• Communicate customers concerns with NOC Managers, Service Engineering, or Field Service as necessary.
• Accurately record issues and data into CRM database.
• This role may require a shifted workweek and support grows.
  

• Minimum 2 year of relevant work experience, preferably with an electrical or engineering background
• Excellent written and oral communications skills.
• Excellent customer service skills.
• Ability to prioritize effectively and handle shifting priorities.
• Experience with CRM systems and MS Office Suite.
• Energy industry experience or background in technical support or call center environment preferred.
• Understanding of distributed generation and/or energy storage systems preferred.
• Ability to follow oral and written instructions with attention to detail.
• Willingness to learn about new and innovative technologies.
• Willingness to assist and teach others on the team.
• Establish and maintain positive, cooperative, working relationships.
• Effectively handle multiple priorities, organize workload, and meet deadlines.
• Work in a team-based environment and achieve common goals.