Technical Support Engineer II

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We’re not like most. We don’t just overcome obstacles – we don’t see them. Instead, we see the potential in every person, and every situation. We don’t wait for opportunity to appear – we create it. Meet ASM. A company that has been searching for people just like you.

Who is ASM?

ASM is a leading, global supplier of semiconductor wafer processing equipment. Our ambitious team is dedicated to delivering innovative technology solutions to the world’s leading semiconductor manufacturers. We have over 2,200 employees based in 16 countries, including Belgium, Japan, Netherlands, South Korea, Singapore, Taiwan and United States. Together we work to develop Epitaxy, ALD, PEALD, Vertical Furnaces and PECVD thin-film deposition technologies for our customers. Our goal is to remain an industry leader by being ahead of what’s next. We accomplish this by focusing on finding collaborative solutions to make integrated circuits, or chips, smaller, faster and even more powerful.

Responsibilities

• Drive and execute knowledge of ASM Escalation process including managing action lists, handle >95% of support calls and legacy tool escalations without assistance and driving other experts to close the remaining issues you can’t resolve.
• Work with regional team and product groups to identify and solve problems. H highly skilled in electrical and mechanical techniques and overall equipment system knowledge (HW / SW, Process).
• Consistently provide fast, quality solutions to field and customer personnel and create new BKM’s and ensure such learning is driven into ASM’s business process DNA to ensure this or other problems with the same type of root causes do not recur.
• Exercise good judgment within broadly defined practices and policies in selecting methods, techniques, tools and evaluation criteria for obtaining desired results.
  
  

Requirements

• 4 years experience at ASM or directly related experience. (i.e. ALD, PEALD, EPI, PECVD,CVD ); 10 years experience in the electronic or semiconductor industry preferred.
• Bachelor’s degree in a technical field (i.e. Engineering, Chemistry, Computer Science) or equivalent technical training.
• Ability to handle all customer situations, developing action plans then
  
  

presenting and driving resolution to both ASM and customer.

• Strong positive attitude, ability to work in a team environment or individually, drive meetings, provide guidance to co-workers, and foster excellent internal ASM relations.
• Highly evolved phone and technical skills to analyze, technically direct and address tool issues remotely.
• Excellent English communication skills; speak and write in a clear and concise manner, and to accurately and fully convey issues to peers, management, or customers.
• Be willing to travel domestically and internationally as required, typically ~30% with occasional protracted travel spanning weeks.
• Acts as a role model and mentor while assisting in the development of customer service skills with subordinates and peers.
  
  

From the very start of the semiconductor industry to the present day, we’ve been technology leaders who have pioneered innovation and brought new processes into mainstream manufacturing. We are collaborating, creating, and delivering on our vision – a shared vision to drive innovation with new technologies and delivering excellence with dependable products. By doing this, we’ll create new possibilities for everyone to understand, create and share more of what they love.

Be part of our exciting future and join our team today!