Technical Support Engineer (Hsinchu)

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Position Summary:

This position is a key technical operations resource for the MKS Taiwan Service organization. The person will provide technical support to service technicians, maintain test stations, and work with the US tech support team and new product transfer to Taiwan.

Key Responsibilities:

Failure/Repair Reports and other documents

• Perform detailed Failure Analysis on the products and generate repair reports as required
• Provide feedback to corporate Technical Support on Service Bulletins, Tech Memos, and other documents

Test Station Support

• Work with US Corporate technical support team on test stand installation and qualification to support new and existing products
• Maintain existing test stations

Technical support

• Key technical interface between US Corporate Tech Support Team and Local Repair Team
• Provide technical support to service technicians by answering technical questions, troubleshooting, and resolving problems via phone, email, or in-person

Training

• Provide technical training on new and existing products to Service Technicians
• Train technicians on new Service Bulletins and Technical Memos
• Trains and certifies assembly operators on Product Repair Processes
• May be involved in customer installation and training programs

Requirements:

• Engineering Degree
• Experience in RF and digital electronic products is preferred
• Verbal and written communication in English is required
• Good computer skills with a working knowledge of MS Office suite
• Must be able to manage multiple tasks and priorities with minimal supervision.

MKS Instruments, Inc. is an Affirmative Action and Equal Opportunity employer. We solicit and hire applicants regardless of race, color, national origin, sex, religion, age, disability, veteran status, sexual orientation, gender identity, or any other protected category. Our policy is to employ the most qualified applicants. We conduct background checks in accordance with company policies and federal and state guidelines.