Sr. Field Application Engineer

le contenu du travail

1. This position will be expatriate for Innodisk US Branch Office.

2. Provide technical support and services to US customers - Troubleshoot and resolve technical requests via phone, email or on-site support.

3. Set up test environment to align with customer’s behavior and coordinate with HW, FW and SW RD engineers to solve the problem.

4. Present the product roadmap and provide technical training to customers or distributors.

5. Update the FAQs & SOP from time to time based on the requests received from customers.

6. Create the lesson learn case to share with Global TSE.

7. Collect customers’ feedback and suggestions for US PM/HQ member to enhance the product quality.

8. TOEIC score requirement is 800 or above.