Software (Technical) Support Engineer II Senior - (E2)

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Key Responsibilities

• Understand, research, and resolve internal and external application and systems issues of moderate difficulty. Independently learn and investigate customer’s high value problem (HVP), systematic bug or systematic software failures.
• Create, test, and verify installation/upgrade instructions for Applied Materials’ product releases.
• Participates in product design, testing and documentation reviews as appropriate. Participate in user conferences.
• Provide off-hours customer support via pager and cellular telephone as scheduled. Provide telephone coverage as scheduled.
• Attend AMAT classes in designated product line and external classes for third-party software.
• Provide on-going training to customers and customer engineers (CE) for technical products and systems issues.
• Provide assistance in analysis of customer OS performance, integration and database management issues. Deliver updates and reports to managers, partners and peers.
• Assist in training junior level engineers in departmental procedures, corporate procedures, and detailed product operation.

Requirements

• Master’s degree in Electronic Engineering, Mechanical engineering, or Computer Science from a top university
• NCG or 2+ years of experience in an equipment system upgrade, integration, troubleshooting
• Demonstrates expanded coding skills is a plus
• Excellent communication skills in English and Mandarin

#LiQualificationsEducation:Bachelor’s DegreeSkillsCertifications:Languages:Years of Experience:2 - 4 YearsWork Experience:Additional InformationTravel:Relocation Eligible:NoApplied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.