Security & Loss Prevention Manager

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Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.

We have recently launched our services in Taiwan including Rocket Delivery which offers next-day delivery for a wide selection of items at affordable prices and Rocket Overseas which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did we ever live without Coupang?”

Position:Security and Loss Prevention Manager

The Security and Loss Prevention (S&LP) Manager implements all related physical security operations and loss prevention support for Coupang Fulfillment Services in Taiwan.

As an S&LP Manager, you will be part of Coupang Global Security (CGS) team and program, and ensure that CGS Policies and Standards are implemented inside Fulfillment Center. A qualified S&LP Manager will support the delivery of our business targets and the strengthening of our brand by effectively monitoring security operation and managing potential risks among people, asset loss that may impact our employees and customers, affect our business operations, or inflict damages to our tangible and non-tangible assets along with the adverse impact on our company brand and reputation. A qualified S&LP Manager will achieve these objectives by identifying vulnerabilities, preventing risks, responding to incidents and conduct investigation as needed to identify and mitigate root causes to prevent recurrence.

The S&LP Manager reports to the TW Security & Loss Prevention Country Head.

What You Will Do

• Communicate with all internal and external partners. Identify, promote, and implement risk-based, reliable, consistent, integrated, cost-effective security measures which are designed based on proven S&LP practices and concepts.
• Partner with internal stakeholders and customers to roll out S&LP services, processes, and initiatives on site.
• Ensure high level of compliance to internal and external standards and regulations among FC.
• Prompt response to S&LP incidents and address loss mitigation, physical security considerations, potential and actual workplace violence incidents per policy. Support investigations of theft and fraud and deliver investigation reports as needed.
• Inspire performance excellence of Fulfillment Center onsite security services provided by Security Service Provider (SSP) and hold vendors accountable to meet customer demands.
• Conduct S&LP audits and facilitate regular maintenance along with troubleshooting of security systems. You will raise security awareness within the employee population by training small groups in security topics and advise on personnel security matters.
  
  

Essential Qualifications

• Bachelor’s Degree or 5+ equivalent professional experience or military experience
• 2+ years of experience in law enforcement, security, loss prevention, risk management, supply chain management, or and other related field, retired military police is preferred
• Demonstrable ability to proactively gather the right data from appropriate sources, while considering all the facts and other perspectives
• 1+ years of experience with MS Office Professional Suite, including Excel.
  
  

Preferred Qualifications

• Proven loss prevention program exposure, including experience in a distribution environment
• Influencing skills. Ability to move followers effectively into action, not with coercion but by eliciting their desire and conviction in the vision and values articulated by the organization
• Communication skills. Ability to identify the customer’s expectation, adjusting language and style to suit the listener
• Solutions-focused, customer-focused, and delivers excellent follow-up
• Experience with security equipment such as intrusion detection devices, access control systems, and video review system
• Experience with varies business types such as, logistics, warehouse, distribution center, multi-site loss management.
• Interviewing and Interrogation experience beneficial such as Wicklander and Zulawski, LPQ, CPP, LPC, CFI or other certifications is a plus
• Workplace Violence management and/or Business Continuity experience is a plus
  
  

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.
  
  

Things to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.