Quality Technical Program Manager

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Minimum qualifications:

• Bachelor’s degree in Mechanical, Manufacturing, Electrical, Industrial Engineering, Mathematics and Statistics, or equivalent practical experience.
• 5 years of experience in a product quality, reliability position developing, or consumer electronics.
• Experience with ETL (Extract Transform Load) pipelines and statistical methodologies (e.g., forecasting, Weibull, ML, design of experiments, statistical process controls, six sigma).
• Experience in SQL/PLX, R, Python and dashboarding in Tableau, Data Studio or equivalent.
  
  

Preferred qualifications:

• Master’s degree in Mechanical, Manufacturing, Electrical, Industrial Engineering, or Mathematics and Statistics.
• Experienced in problem solving with excellent data analytics and visualization skills.
• Understanding of consumer hardware product development process, supply chain technology, and reverse logistics.
• Ability to devise solutions and drive consensus for complex problems.
• Excellent technical leadership, project management, and communication skills.
  
  

About The Job

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Technical Program Manager at Google, you’ll use your technical expertise to lead complex, multi-disciplinary projects from start to finish. You’ll work with stakeholders to plan requirements, identify risks, manage project schedules, and communicate clearly with cross-functional partners across the company. You’re equally comfortable explaining your team’s analyses and recommendations to executives as you are discussing the technical tradeoffs in product development with engineers.

Our goal is to build a Google that looks like the world around us — and we want Googlers to stay and grow when they join us. As part of our efforts to build a Google for everyone, we build diversity, equity, and inclusion into our work and we aim to cultivate a sense of belonging throughout the company.

As a Quality Technical Program Manager, you will deliver insights on field performance of hardware products. You will use your technical expertise, business acumen, and data analytics skills to develop and report metrics, create processes, and tools to help continuously improve our products, monitor field quality, and help cross-functional teams with root cause and corrective actions.

Google’s mission is to organize the world’s information and make it universally accessible and useful. Our Devices & Services team combines the best of Google AI, Software, and Hardware to create radically helpful experiences for users. We research, design, and develop new technologies and hardware to make our user’s interaction with computing faster, seamless, and more powerful. Whether finding new ways to capture and sense the world around us, advancing form factors, or improving interaction methods, the Devices & Services team is making people’s lives better through technology.

Responsibilities

• Own and drive improvements in Field Return Rate forecasting methods (e.g., advanced statistical techniques and ML) for all hardware products.
• Develop analytics-driven factory optimization techniques to reduce test/assembly costs and prevent customer escapes.
• Build analytics leveraging Google’s reporting/visualization tools to monitor/report product quality performance.
• Build relationships with Engineering, Product Quality, Reliability, Operations, Reverse Logistics, and Finance teams.
  
  

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .