QA Account Engineer

le contenu du travail

• Customer feedback and complaints handling through production record investigation.
• Facilitate root cause identification, corrective action, preventive action delivery and validate the effectiveness.
• Risky lot from customer feedback and internal event management to reduce customer impact.
• Track delivered corrective action a preventive action implementation and conduct regular audit.
• Leading project to meet customer satisfaction.
• Monitor line to line variation and deliver opportunity based on the understanding for customer process.
• Conduct JE (joint experiment) to define customer process need and drive product specification to meet customer satisfaction.
• Arrange customer visit and facilitate plant resource to have workshop with customers.
• Off-load product CAR investigation and product shipment control for experiment lots.
• Project involved with: Plant vital project (6-sigma)
• Department project (a-DMAIC, DESGN, LEAN, etc)"