Program Manager

le contenu du travail

● Accountable for delivery of services defined in the Scope of Work

● Accountable for assisting client setting up SLAs and/or SLOs

● Accountable for human resources management, resource management

● Ensures consistency with global practices, and updates ; maintains consistent processes as defined by the Program Manager

● Serves as the primary escalation resource for issues with deliverables; remedies issues rapidly and to client’s satisfaction

● Responsible for daily, weekly, monthly and quarterly task activity reports

● Trains new and mentors existing team members

● Performs onboarding, Offboarding, and resource performance review and management ○ Creating and improving templates ○ Process improvement ChromeOS Operations Requirements Scope of Work

○ Creating and updating feedback forms

○ Auditing process compliance

● Coordinates with other existing vendor(s) in the global program

● Ensures business continuity during staff absence or transition

● Working with customer together for site audit related task execution

Experience :

- 8+ OEM/ODM/EMS/3PL

- Beyond the day-to-day, improve the Android partners experience by contributing to longer term projects and documentation efforts

- Work closely with Android Operations to provide seamless support to OEM/ODM/EMS/3PL