Practice Optimization Specialist

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Align Technology is a global medical device company that pioneered the invisible orthodontics market with the introduction of the Invisalign system in 1999. Today, we develop innovative, technology-rich products such as Invisalign system of clear aligner treatments, the iTero scanner services to help dental professionals achieve the clinical results they expect and deliver effective, cutting-edge dental options to their patients.

Job Summary

This individual will assist PDM in assigned territory to execute revenue generating events by working with customers closely. He/she will help to drive the awareness and interest from consumers. He/She will help to follow up with new providers for “Why Invisalign” or other events to convert the customer interest to real actions.

Job Description

• Organize the open day by working with PDM and customers to promote Invisalign and generate revenue
• Closely working with sales and customers to understand the need
• In charge of the event agenda/rundown by getting alignment with customers
• Coordinate all the logistic/marketing materials by working with external resources or internal marketing, clinical support and sales team.
• Be the main contact person to be In charge for the open day on the event day
• Help to consolidate all the questions and follow up with customers afterwards and try to convert the interest consumers to real patients.
• Assist on the staff training if need
• Stand in a supporting role for staff training for agenda design
• Provide valuable input on staff training courses
• Assist on the training delivery if necessary
• Answer the consumers enquiries from current existing promotion channel, such as Line @ (this should pass the digital marketer)
• Follow up with new providers after “Why Invisalign” events to get new customers’
  

engagement

• Coordinate with the sales team for new providers events
• Assist the PDM to understand the needs from the customers and also provide
  

relevant support with direct supervisor’s instruction

Requirements

• Quick learner, flexible, and creative
• Be able to demonstrate the basic knowledge to the customers or consumers
• Results-oriented with strong follow up ability
• Excellent written and verbal communication skills to diverse customer audiences.
• Strong capabilities to interface effectively with all customer types
• Strong execution in a high performing team
  

Education

• Background as dental therapist/hygienist and acquired valuable knowledge of the industry and its products is a must
• Orthodontic background is a plus
• BS or BA or equivalent experience.
• Fluency in both Mandarin and English
• Event coordination experience & knowledge is required.