People Services Program Lead

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DescriptionWe are looking for an experienced, driven and collaborative HR professional to join our global People Services team as a Program Lead.In this role you will drive and enable global employee-centric HR processes and workflows. You will partner with the business to optimise through continuous improvement and transformation, and drive sustainability & excellence in People Services delivery across the business.The RoleAs People Services Program Lead, you will play a key role in defining & driving projects across the People & Culture function, along with driving transformation and employee experience. You will bring an understanding and expertise in global change management to support the delivery and management of a range of People & Culture programs, with a focus on employee-centric design, leveraging process re-engineering, technology & automation to grow at scale. You will develop deep expertise with People Services and will partner with People and Culture leaders to design and deliver People and Culture programs and services. This role requires a hands-on, detailed approach.The role will report to the Head of Programs & Partnerships & will play a key role in ensuring projects meet objectives on time and on budget, focusing on the business processes and employee experience, while ensuring alignment to the People & Culture strategy. You will lead and/or be a critical member of cross-functional teams to drive and innovate across process and policy design, content creation, testing, implementation, operations and support of new People and Culture tools and services.The TeamPeople Services was set up at the beginning of 2018 to centralise the administration of Logitech’s people data and process and is now embarking on the next stage of transformation, including Robotic Process Automation (RPA), Analytics and process re-engineering. This is the role for someone with a strong HR operations background which combines an understanding of HRIS/data processes with a real appreciation of generalist HR.Your ContributionBe Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. These are the behaviours you’ll need for success at Logitech.Key Responsibilities

• Lead cross-functional projects to deliver an excellent employee experience and enhance operational effectiveness throughout the employee lifecycle
• Ensure full understanding of customer requirements; identifying, evaluating & recommending solutions to deliver an excellent employee experience
• Partner with the HR CoEs and the business to lead process improvements across all of our People Services programs, data reporting, processes and systems
• Drive a quality mind-set to develop and introduce measures to define progress and measure success, establishing reports and key performance indicators to aid planning and realise returns on investment
• Drive regional and global People and Culture process optimisation, while balancing the business need for flexibility and mandated localisation
• Facilitate project scoping & priority setting discussions for complex changes, engaging key stakeholders as required
• Be the subject matter expert in HR processes and systems, driving process improvement across all regions
• Be a change agent for People Services to effectively develop communications plans, assess impacts and embrace stakeholder feedback, thereby leading the change management program
• Drive, own and deliver self-service supports, including communications, training, process updates, operating guidelines and playbooks
• Participate in ad-hoc projects, user testing and data validation for system enhancements

Key RequirementsFor consideration, you must bring the following skills and behaviours to our team:

• Bachelor’s Degree, Master’s Degree or equivalent preferred, with a proven track record of making a significant impact in a relevant project / change management role
• Proven track record of practical HR experience in a fast-paced, multinational environment
• Global HR experience, collaborating with cross-functional and multi-regional teams
• An understanding of HRIS (preferably Workday) and data processes with a real appreciation of generalist HR processes and service delivery
• Demonstrated leadership ability and proactive partnership skills across functional teams to influence decision making & ownership
• Results & quality driven, with a strong service orientation to develop & deliver outstanding work
• Ability to thrive in a fast-paced, fluid, and fun environment
• Strong analytical & logical reasoning skills
• PMP Certification a plus; Knowledge of various project management methodologies (e.g., Agile/Scrum)
• Experience as a project manager leading and delivering cross-functional change initiatives is desirable
• Self-starter with a drive to continuously improve processes, drive results and remove inefficiencies
• Analyse metrics and trends to evaluate success of overall project
• Anticipate potential risks or issues and implement appropriate remedies to effectively mitigate or remove barriers to project success
• Create and maintain project plans, reports, and dashboards that provide the project team and project sponsors insight into project portfolio

Logitech is the sweet spot for people who are passionate about products, making a mark, and having fun doing it. As a company, we’re small and flexible enough for every person to take initiative and make things happen. But we’re big enough in our portfolio, and reach for those actions to have a global impact. That’s a pretty sweet spot to be in and we’re always striving to keep it that way./104