Order Management Project Lead

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• The ideal candidate should be experienced in managing entire order cycle so as to enhance business development and ensure sustainability and customer satisfaction. It will play a key role in managing and guiding the detailed design, development, and integration activities.
• Manage customer’ s order demand in accordance with the company policies and procedures.
• Managing and coordinating with oversea counterparts during the entire order to delivery process. We need extra efforts from your communication, contingency plan, and quick responses
• Under general supervision, perform tasks at a country level associated with site activation activities in accordance with applicable local and/or international regulations, standard operating procedures, contractual requirements guidelines
• Analyze the current order to deliever processes and activities, to identify issues and drive for improvement.
• Integration and implementation of overseas subsidiaries’ processes, systems and SOPs.
• Develop customer satisfaction goals and liaise with internal stakeholders
• Coordinate with internal departments for goods allocations and availability, and work with them to resolve orders/shipments related problems
• Professionally handle and coordinate with various parties to ensure customers’ complaints & requests are handled promptly and accurately
  
  

• College graduate or above
• 5+ years relevant working experience in international trade business. Knowledge of business complexity, compliance, supply chain and relevant markets The regional experience for initiatives/project from order to bill process implementation is must.   
• Excellent communication and negotiation skills in English both written and verbal. (TOEIC above 800分)
• Proactively solicit feedback, ask clarifying questions and resolve issues in a non-confrontational way
• Excellent analytical and problem solving skills required to assess and resolve issues with strong attention to details.
• Comfortable with ambiguity and working across multiple functions, regions and cultures, should be able to set high working standards, be able to communicate in both “words,” and “numbers”, be self-motivate and independent, detail oriental and demonstrate ability to convert data into meaningful information
• Proactivity in taking up responsibilities and supporting team members.
• Good computer skill (Familiar with SAP and E-commerce is preferable, MS Excel, Word, Power Point).