High-end Client Development Manager

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About The Job

PRIMARY OBJECTIVE

This position will partner closely with our retail team to drive the development of our High-End business. As a trusted partner to the retail leaders, you will analyze the potential of our existing business and identify opportunities for further growth.

Job Duties & Responsibilities

• Support the retail teams in identifying high potential clients and building strategic plans to grow our high-end business.
• Understand and study our client base unique to each store to become a powerful partner to our retail team.
• Deliver trainings and regular coaching sessions to support retail team in polishing interactions with HNWI, grooming existing and recruiting new clients to increase high-end sales.
• Maintain connection with local HNWIs through business development efforts beyond the retail store environment.
• Identify training needs of retail teams in styling, high-end product knowledge, and grasp of the luxury lifestyle beyond products.
• Partner with Client Development team on planning exclusive events to recruit new clients, upgrade existing clients, and reactivate lapsed clients.
• Share best practices, resources, and inspirational stories amongst stores to create excitement and raise awareness on high end products.
  
  

Key Requirements & Competencies

• Strong analytical skills and business acumen
• Excellent interpersonal, presentation and influencing skills, confident in sharing conviction
• Strong understanding of luxury lifestyle and high-end client behavior
• Ability to network and penetrate targeted client circles
• Understanding of luxury lifestyle and high-end client behavior
• Fluent in English
  
  

EVALUATION CRITERIA

• Growth of high-end business
• Growth of high-end penetration
• Growth of high-end client base from recruitment or upgrading to next-tier
• Awareness of retail teams and effort in driving high-end product sales
• Ability to train and coach retail teams on developing their high-end business