Field Service Engineer - Taitung

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Job Description

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.

• 採在地化的服務，針對台東部地區金融體系進行金融設備之維修與客戶服務。
• 金融系統產品服務(機械維修、故障排除、定期保養)。
• 各大便利商店金融服務專案(場勘、商品安裝及保養)。
• 協助庫房及資料管理。
• 職缺為外勤性質，服務地點為台東部地區 ，需自備交通工具(需至少有機車，小客車尤佳)。
• 理工科系畢；經歷不拘，具電腦硬體維修相關經驗者佳。
• 需具備基礎資訊、電子領域及基本英文能力，熟稔Windows系統及Office應用。
  
  

Position Overview

Diebold Nixdorf is a leading global developer and manufacturer of retail/banking. We are currently seeking a Field Service Engineer in Taitung. You would be expected to perform intermediate installation and minor repairs on all Diebold Nixdorf products and services. This includes scheduled cleanings and other intermediate maintenance on conventional products such as locks, vaults, etc. as well as special project work, as needed. This position may require the use of basic and intermediate hand tools, limited parts and a broad understanding of PC, PC peripherals and network connectivity. Install, debug and provide technical maintenance for hardware and software of products and components within assigned area of responsibility mainly at customer´s premises.

Key Responsibilities

• Incident Handling: Perform trouble shooting via detailed analysis of HW and SW failures with the usage of all available diagnostic tools. This includes repair of HW on component level, cleaning and adjustment of mechanical components and configuration and installation of SW.
• Preventive Maintenance: Perform routine checks according to documented preventative maintenance procedures and refill consumables as directed.
• IMAC/R: Perform Installation, Movement, Addition, Change and Removal of hardware and software products and components as directed.
• Customer Training: Instruct and train customers on usage and operation of installed HW and SW.
• Process Tasks: Receive briefing for incidents and orders from dispatch function. Update dispatch function of all unforeseen issues. Provide detailed debriefing on all performed activities. Proactively inform customers about performed actions.
• Continuous Improvement Process: Observe technical or process problems at all times, proactively inform about potential problems and offer improvement suggestions if possible.
• Actively use corporate tools and processes for knowledge sharing, e.g. knowledge base to find solutions and provide input for it.
• Training: Participate in regular hardware and software trainings (on the job, classroom trainings and web-based trainings) according to the corporate training concept and receive certification after passing relevant test.
  
  

Required Qualifications

• Open to Fresh Graduates
• Proven track record of more than 1 year Service Technician with banking/retail experience.
• Successfully completed education in IT- or mechatronic/electronic-related profession.
• In individual cases it is possible to assign the job to an employee, if the essential professional knowledge is acquired by work experience.
• PC literacy and good knowledge and application of the relevant tools and methods.
• Product knowledge of relevant industry and basic ITIL skills preferred.
• Ability to lift and move heavy loads, stand most of the day, climb, bend and stoop while working on equipment.
• Acceptance of exposure to the outside elements.
• Shift adaptability, which would include an on call rotation for evenings and weekends.
• Exceptional customer service skills are needed.
• Ability to organize and inventory truck stock parts and tools.
• Sense of urgency, organizational skills, professional presence and work in team environment.
• Ability to pass MVR, background and drug test where required.
  
  

Preferred Qualifications

• Firstline or Service Technician work experience preferred.
• Vocational/Trade School preferred
  
  

Requisition Employer Description

Why should you join Diebold Nixdorf?

Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.

–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

• To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**
  
  

We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be foundhere -https://www.dieboldnixdorf.com/en-us/about-us/global-locations