[SMS] Field Service Engineer

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Division: Semiconductor Mask Solution

Job Description:

• Work and perform in compliance with company’s regulation and request.
• Perform Technical Field Service activities
• Installation and commissioning of equipment
• Troubleshooting, repair, and maintenance
• Escalation support
• User Training / Customer Training
• Providing sales support
• All necessary reporting as per company policy
• Demonstrate customer service skills and knowledge with a high level of passion and dedication.
• Demonstrate strong and efficient ability to learn a skill on Coordinate Measuring Machines utilizing mechanical and electronic aptitude.
• Report to Service Manager / Factory on any product issues experienced such as standards of production, quality and safety of the product range
• Provides documents activities performed utilizing the required format, such as service report, technical report, etc.
• Develop and maintain relationship with customer to achieve the highest possible levels of customer satisfaction.
• Respond to satisfaction surveys, working to resolve customer care issues.
• Provide timely response to all requests from both internal and external customers.
• Perform necessary administrative paperwork in complete and accurate manner.
• Solutions oriented with ability to work independently in a high pressure, fast paced and innovative environment.
• Feedback in time on product quality issues on site, as well as marketing information to the company.
• Ensure direct reports maintain company-issued test equipment and support tools.
• Perform other related duties and responsibilities as assigned

(This job description contains the general details considered necessary to outline the principal functions of the job and shall not be construed as inclusive of all work requirements. All position requirements are subject to possible modification to reasonably accommodate individuals with a disability. The Company reserves the right to interpret, amend, or otherwise modify, in whole or in part, any job description at any time, at its sole discretion.)

Education

-College or above degree in industry technology relevant. Major in mechanical and electrical is preferred

Experience

-2 years of relevant working experience, prefer on installing, troubleshooting industrial electronics, machines or computer systems.

-Previous Coordinate Measuring Machine installation and troubleshooting experience is a plus.

-Excellent communication and customer service aptitude is required.

Other skills

-Microsoft operating system knowledge is required.

-Be able to function independently, be self-motivated and yet be part of a team.

-Good command of written and spoken English.

-Willingness to travel domestic and internationally.

-Liaison work involving spare parts ordering, shipment, installation and after sales service which interact between sales, logistics, customers and application specialists etc.