Customer Support Engineer

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Job Description Summary
All activities relating to enhancing services technology integrating customer data, or capturing engines/products reliability, availability, maintenance, safety and other performance parameters. Includes hourly, nonexempt and exempt employees as well as manager roles responsible solely for these activities. Impacts departmental operations and responsible for planning/execution. The role has some autonomy but is focused on execution of activities within an operating discipline covered by standard functional practices and procedures. Some judgment may be required but this is typically with guidance.

Job Description

Roles and Responsibilities

• Work closely with field, Product Support, Monitoring & Diagnostics, Performance, Repair, Application and NPI engineering teams to drive technical resolutions /dispositions .
• Respond to technical issues from internal and external customers, identify and drive corrective actions.
• Lead customer technical interactions to share technical risks identified in the fleet, fleet performance, communicate engineering recommendations, Red-Flag-reviews, and customer specific technical solutions.
• Provide engineering leadership and technical guidance for all new unit installations during the commissioning phase to meet safety, quality, and on-time delivery.
• Respond and support planned and unplanned outages.
• Prepare technical presentations for GE leaders and customers to ensure proactive and timely communication of significant issues.
  
  

Required Qualifications

• Bachelor’s or Master’s degree in Mechanical, Aerospace or Electrical Engineering.
• At least 5 years’ experience with Power Plant engineering, field service, customer support, or operations & maintenance, preferably HA.
• Be able to travel and cope with plant outage schedules.
• The role requires traveling to various plants across Taiwan.
• Fluent written and spoken languages in English and Mandarin.
  
  

Desired Characteristics

• Anticipates customer needs and ensures that they are met
• Measures processes and performance through customer’s eyes, be the customer voice and be ready to challenge status-co
• Communicates messages clearly and concisely in both verbal and written form
• Self-directed with demonstrated analytical approach to problem solving
• Demonstrated history of meeting aggressive deadlines and holding others accountable to meeting commitments
• Able to quickly identify the critical few priorities and develop action plans
• Manage multiple projects simultaneously and proactively update stakeholders
• Encourages input from all members of the team.
• Displays good interpersonal skills - is accessible and approachable.
• Builds loyalty and commitment.

Additional Information

Relocation Assistance Provided:No