Customer Quality Supervisor

le contenu du travail

• Leads the problem solving process and cooperate with the relevant team to discuss and resolve product quality issues raised by customers.
• Proactively update customers in a timely manner regarding the status of quality issues to fulfill customer satisfaction.
• Analyze failure issues raised by customers by using methodologies including 8D, A3, Failure Modes and Effects Analysis (FMEA), Cause and Effect (C&E)…etc.
• Strong engineering capability related to electronic power products especially for UPS products to analyze and solve product quality issues.
  

• Bachelor’s degree in Engineering.
• 1 to 2 years of related experience，previous UPS Experience is preferred.
• Working knowledge of drawings and specifications interpretation.
• Working knowledge in functional measuring equipment usage.
• Familiar with problem solving methods (Six Sigma, 8D, root cause analysis).
• Knowledge of industry and customer specific quality registration schemes and certification processes (ISO 9001).
• Knowledge of process auditing techniques to ensure compliance to defined quality requirements.
• Six Sigma Green belt certified is a plus.
• Good Computer skills.
• Good communication skills.
• Good English skill.