Customer Engagement Partner, Hematology

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Job Description

At Novartis, we are reimagining medicine to improve and extend people’s lives. We have evolved as an organization to always be on the leading edge of impacting human health. To deliver high-value medicines that alleviate society’s greatest disease burdens through technology leadership in R&D and novel access approach.

We are looking for a member to join our team who has a passion in cover two elements including (1) developing a tailored brand strategy & tactical plan and (2) facilitating day-to-day sales operation of the CAR-T therapy treatment centers.

Dreaming and let’s change the world together!

【The Position】

CEP will support the development of the tailored brand strategy & tactical plan for the CAR-T therapy treatment centers and will lead promotional projects as relevant. CEP will also coordinate among key stakeholders including HCPs, hospital administrators, supporting physicians, and relevant allied health staff to implement the tactical plans in the CAR-T therapy treatment centers. Educate the key stakeholders in the treatment centers and referral centers on the value proposition and related information of CAR-T therapy through F2F interactions and pre-planned activities to maximize the treatment rate and referral rate.

CEP will also onboard and certify key stakeholders including HCPs, apheresis and cell labs, transplant coordinators, pharmacy, and non-clinical administrators for both existing and new treatment centers. CEP will also manage the day-to-day process to ensure that CAR-T therapy is delivered efficiently to patients once they are identified.

【Major Accountabilities】

• Support the development and implementation of brand strategy and tactical plans
• Responsible for financial management including sales achievement and spending management
• Responsible for the development and execution of promotional materials/programs
• Responsible for developing an account-level strategy which may include account planning and tactical implementation for assigned CAR-T sites to create access, partnership opportunities to advance the business and pull through marketing initiatives
• Coordinate appropriate education of all key stakeholders in the hospital and communicate the value of CAR-T therapy to the treatment team
• Build key business relationships within CART sites and with key medical experts and decision-makers to ensure CAR–T therapy access for patients
• Lead portions of initial site training including product PI, logistics, communication plan, and product ordering
• Optimize the customer experience by ensuring that the CAR-T therapy treatment process is as effective and efficient as possible. Coordinate cell status (e.g. viability, location) throughout the CAR-T therapy treatment process
• Deliver key medical value of CAR-T treatment to key stakeholders in both treatment centers and other referral centers through F2F engagement and pre-planned activities
• Develop and establish an effective referral chain between the treatment centers and referral centers
• Work collaboratively with related internal stakeholders to achieve the pre-defined objective
• Have Hema patient journey understanding, optimization, and execution plan in selective accounts
  

Commitment to Diversity & Inclusion:

We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Minimum Requirements

【Education】

• Bachelor’s Degree Required
• MBA degree is a plus
  

【Language】

• Fluent Chinese and English in spoken and written.
• Fluent English in spoken would be a plus
  

【Experience】

1. Minimum of 5 years of pharmaceutical experience and more than 3 years of experience in one of the following areas:

a. Key account management,

b. sales experience,

c. MSL experience and/ or

d. Product Management experience

2. Proven track record of successful key account management and ability to establish and cultivate relationship with top-tier medical experts

3. Demonstrated ability to engage on deeply medical topics with confidence while balancing a commercial mindset

4. Experience in the field of Hematology is a plus

5. Strong Strategic and Business Acumen skills

6. Strong project management skills

7. Proven ability to establish and cultivate rapport with top tier medical experts

8. In depth knowledge of healthcare industry and environment

9. Documentation skills (e.g. Excel, PPT)

Division

Innovative Medicines International & Chief Commercial Office

Business Unit

APMA IMI

Country

Taiwan

Work Location

Taichung City

Company/Legal Entity

Novartis (Taiwan) Co. Ltd

Functional Area

Sales

Job Type

Full Time

Employment Type

Regular

Shift Work

No

Early Talent

No