CRM Specialist

le contenu du travail

Triumph is one of the world’s largest intimate apparel companies. It enjoys a presence in over 120 countries with the core brands Triumph® and sloggi®. Globally, the company serves 40,000 wholesale customers and sells its products in 4,050 controlled points of sale as well as via several own online shops. The Triumph Group is a member of the Business Social Compliance Initiative (BSCI).

Learn more about Triumph on:

www.triumph.com

www.linkedin.com/company/triumph-international/

Our CRM Department at the Shanghai Headquarter in Shanghai, China is looking immediately for a highly motivated

CRM Specialist

Roles & Responsibilities:

• [System maintenance]Ensure all optimization will be on schedule with full trial and error process; Conduct day to day administration of CRM system; Keep customer database updated making integration with all related customer contact channels; Routine works to solve CRM operational or systematic problems, incl. customer data revision or data collection; Use the CRM best practice to suggest innovative ways of improving our CRM capability; Ensure compliance with data protection legislation and information governance; Co-work with 3rd party to ensure all project qualities, ensure all briefs to the suppliers and agencies clearly define requirements.
• [Effectiveness of activation module]Know more about our customers by CRM data-mining and research to find right ways communicating with them; Provide CRM know-how of customer activation to propose better CRM activation planning for gaining sales; Liaise with cross functional teams to highlight areas of improvement in the process and apply fixes/efficiencies wherever possible; Work with external suppliers to define and understand customer segments, that guide content and contact strategies to maximize ROI; Research CRM segmentation methodology with external suppliers to find the better way for customer activation efficiency.
• [Data analysis and application]Manage the data briefing process to ensure there is a clear roadmap of CRM analytics projects; Analyze CRM related data vs. sales performance to find sales opportunity; Analyze customer database to identify trends and insight for the business; Provide routine CRM data & business analysis & submit CRM report to CRM manager.
• [Omnichannel Campaign support]Liaison with brand/ marketing/ sales team and supplier to ensure integrated campaigns are executed smoothly and on time; Execute end to end campaign delivery from setup to deployment, including selecting data through to the production of campaign analysis reports; Coordinate all elements of the mailing list production up to the point of delivery; Track and Report Campaign Performance and Customer Profile.
• [Implementation and training]Market research sharing to explore more successful CRM case study; Organize CRM routine meeting for KPI tracking and learnings through diff. customer activation plan; Prepare system road show presentations and launch communications to promote the system as a valuable business development tool and drive user engagement; Prepare training materials for new SOP or function with proper description for sales and marketing teams; Support the delivery of a training program for standard users and super-users.

Your ideal profile:

• Minimum 3 years of relevant experience in CRM planning and execution, preferably in the Fashion/FMCG/Retail industry;
• Good at analysis, communication, and logically;
• Have strong Excel skill;
• English: good at reading and written, workable verbal communication is a plus.

We offer an opportunity in a fast paced organization which gives those looking for a challenge the possibility to grow with the company and shape the future.

We are a family owned company with strong values, operating at a global level with key markets in Germany, Japan and China - where our iconic brands, Sloggi and Triumph, continue to delight our consumers.

Triumph Group is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

If you are seeking a great opportunity to develop your career, please send us your application letter and CV in English, diplomas and expected salary range by clicking on Apply.