Community Executive

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We are looking for an energetic and organised individual with at least 1 year prior experience in community coordination or relevant experience in events and travel planning to join our Community team as Community Executive.ResponsibilitiesThe Community Executive (CE) will assist complex community projects and events from early ideation to completion and phase-out. You will collaborate with teams to develop and foster important cross-department initiatives, and ensure projects and events adhere to schedules and are equipped to succeed.The CE will report to the Head of Community and will work in close collaboration with our Head of Professional Learning, Event Managers & Marketing to craft and refine our community engagement strategies, to support community development through events. In this interdisciplinary role, the CE will coordinate with Account Management & Customer Success teams to ensure our wider community initiatives support and align with their activities. The CE will also work with Finance & People Operations to manage community data.MANDATE & OBJECTIVESProject Execution

• Coordinate community projects, communicating cross-department for information collection
• Collaborate with the Marketing team to support the preparation of engaging content for social media, email marketing and cross-site promotions.
• Assist on complex community projects from early ideation to completion and phase-out
• Track progress of community projects such as events, content, courses and regional outreach

Community Travel & Logistics

• Research and assist in the travel arrangements, including transportation, lodging, and activities for S&S and community team for in-person outreach and events.
• Create detailed itineraries and schedules for travel, school visits and community events.
• Provide support, including managing logistics and equipment
• Coordinate with vendors, venues, and other service providers to ensure smooth execution of travel and events

Community Coordination

• Data quality checks and updating incorrect data on internal systems and other community-related platforms
• Coordinate with HR and Finance departments to ensure contracts and payment systems are in place
• Coordinate with community members with onboarding, payroll and offboarding
• Ensure community payroll and account records are accurate and up to date

Other Tasks may include, but are not limited to

• Work outside of normal business hours to accommodate international customers or internal team meetings when needed and mutually agreed upon
• Coordinate with marketing teams for effective promotion of courses and events, and surfacing of content.
• Manage deadlines and prioritise as necessary to accommodate customer and product needs
• Contribute to the overall mission of Faria, drive innovation of our products, and further our relationships with our community

A Normal WeekOver the course of a normal week, you would have:

• Planned upcoming events
• Connected with the Success, Events and Account Management teams to review needs and requirements
• Responded to 30-50 progress tracking tickets.
• Responded to 50 emails.
• Attended 5 - 10 internal meetings and took minutes.
• Summarised daily progress & set next-action-items for the team on community tasks

Key Success Metrics

• Number of scheduled events and attendance rates
• Community satisfaction and engagement ratings
• Quality of campaigns produced
• Quality of itineraries prepared.
• Delivered to confirmed timelines

RequirementsPrior Experience & Requirements

• Ability to remain calm and troubleshoot challenging problems
• Keen attention-to-detail with strong organisational skills
• Exceptional written and oral communication skills
• Creative thinker with the ability to create engaging and relevant content
• Attention to detail and ability to manage multiple projects
• Demonstrated competence / Self-learning
• Interest in EdTech and desire to improve the school experience for students, educators, families and school leaders

Desirable Experience

• Experience in project management
• Experience in community coordination or event planning

Future Milestones

• Internalised Faria Habits & Routines
• Internalised customer success, marketing and community processes
• Proven Commitment during Crisis

Capabilities & Character

• Strong organisational and project management skills to support project development & communications to schools
• Proficiency with Social Media platforms
• Ability to work autonomously and collaborate with other departments on small projects and tasks

DISCRIMINATION DECLARATIONAll qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality or sex.Please note: Due to a high volume of applicants, only shortlisted candidates will be contacted.Benefits

• Competitive salary and opportunities for career development
• Cozy fully-equipped office in Taipei
• Monthly Health & Wellness Allowance
• Office lunch & team socials
• Professional Development budget and unlimited book budget
• Professional growth in the international business environment

About Faria Education GroupFaria is a leader in international education systems & services providing an integrated systems suite across learning, admissions, school-to-home and online courses & study services to over 10,000 schools and 4 million students in over 155 countries.We are a globally distributed team with offices in China, Hong Kong, Taiwan, Ukraine, the United Kingdom, and the United States.