Business Support Assistant

le contenu du travail

NZXT is a rapidly growing company made up of gamers, builders and PC enthusiasts on a mission to create hardware, software, experiences, and services that surprise and delight gamers of all types. We are a team of creative, motivated and results-oriented people who love what we do and are dedicated to making it easy, fun and rewarding for our audience to play games. We are a founder-led organization that has not lost any of our entrepreneurial, scrappy roots. This is an exciting time to join NZXT as we are poised for significant global expansion and growth.

CULTURE & VALUES

At NZXT, we believe in the importance of Design Thinking and the power of Serving Community, and our values spring from those two core ideas:

Every Voice Matters

Win Together

Keep It Simple

Give A Shit

Build Scalable Systems

Commit To Quality

Learn And Grow

Do What You Say

We hope that every NZXT employee internalizes and practices these values to the point where they become second nature. We expect our leaders and managers to embody and nurture these values, because when they are in full force... amazing things can happen.

JOB SUMMARY

The role of Business Operations Assistant is to support the fast-growing APAC/China markets in the day-to-day operational activities by performing activities in the areas of purchase orders/requisitions, billing/credit processing, order management and customer master data base maintenance activities. You will be responsible for having an in depth understanding of the APAC/China business operations processes, flows and tools. You will be supporting the daily business operations across various APAC/China markets while working cross-departmentally with teams such as Customer Support, Supply Chain/Logistics, Purchasing, Finance, etc.

JOB DESCRIPTION & RESPONSIBILITIES

Sales & Marketing

• Provide assistance to internal cross function team with administration tasks and help with new product launch plan development

Supplies

• Provide assistance to Customer Support, Purchasing, and Finance, related to Ancillary/Fulfilment Ordering administration and sales order processing.
• Work closely with QQ/QC team to monitor factory under agreed KPI

Credit & Invoice

• Timely and accurate processing and investigations of cred/debit notes, invoicing of orders and custom declare fees and processing of purchase requests

Inventory Maintenance

• Reviewing inventory and work with sales on new forecast
• Reviewing RMA refurbish workflow and ensure the progress and feedback to align with company policy

Order Management

• Monitoring, investigating and rectifying of slow moving/stuck orders in the systems
• External – Quote and purchasing from factory
• Internal – Handle Sales Orders and updating production schedule
• Reviewing and documenting all workflow with preparing training tools.
• Collect the needs of business colleagues and marketing colleagues, and assist in placing orders and stocking
• Update inventory status with business colleagues
• Follow up the production status orders, check the inventory status, coordinate and send feedback on abnormal situations on time
• Related procedures for import declaration
• Arrange for defective products to be returned to the factory for repair, and follow up the progress of the repair
• Pay attention to the condition of the goods in transit, the timeliness of the reserved warehousing, the acceptance status, the return time of the damaged and rejected goods
• Check accounts, invoices and payment applications with suppliers and enter in the system
• Understand the scope of the company’s sales and products, and whether there are new products that the Beijing company can sell

EXPERIENCE & QUALIFICATION

• BA/BS degree in Business Management, or equivalent practical experience
• 2 to 5 years of related experience in a similar role managing operation flows/processes
• Competent in the use of the customer support data systems and the corporate web site
• Experience using an ERP system for handling global orders and familiar with Incoterms

SKILLS

• Fluent in English and Mandarin, both written and verbal
• Strong interpersonal, listening and persuasive communication skills
• Dynamic, optimistic, accurate, results oriented, hard-working and creative with an analytical mindset
• Ability to work without constant supervision
• Dependable and great attention to detail
• Willingness to learn
• Good team player
• Good knowledge of basic computer operations and Microsoft Office tools

LOCATION

Banqiao District, Taiwan

Applicants can be located in Shenzhen City

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