Backoffice gaming support: French & English

le contenu du travail

Join a back-office customer support team for our client, thе largest user-generated online gaming platform, thе #1 gaming site for kids and teens.

Recommended skills set:

• Medium level of French and English (B2 in written and oral).
• Availability for a f ull time schedule, covering shifts 24/7, Monday - Sunday
• Highly developed sense of integrity and commitment to customer satisfaction.
• Demonstrated passion for excellence with respect to treating and caring for customers.
• Ability to communicate clearly and professionally, both verbally and in writing.
• Has "thick skin" and is able to handle complaints.
• Has a pleasant, patient and friendly attitude
• Strong self-organization, decision making and analytical abilities.
• Strong detail orientation and communication/listening skills.
• Possess a strong work ethic and team player mentality. On this rolе, you would:
• Provide quаlity аnd profеssionаl responses to customers using both pre-genеrаted content аnd pеrsonalized rеsponses via еmаil and chаt.
• Bе adept аt adjusting scripted informаtion to match the customer’s needs/inquiry.
• Thoroughly and efficiently gather customer information, determine and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions.
• Provide quality service and support in a variety of areas including, but not limited to: account verification/assistance, billing, product knowledge, and system troubleshooting.
• Assist in identifying, tracking and escalating trending issues.
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
• Become proficient in multiple tool platforms in order to gather, record, update, and relay relevant data to a customer’s inquiry, supervisory escalation, or internal team contact.
• Be familiar with the client’s moderation guidelines to know when content or an account needs to be removed or banned, or escalated to the mod team
  
  

We offer:

• Stable job - permanent labor contracts
• Above average fixed salary, performance bonuses, night shift extra-payment
• Monthly meal tickets
• Internal French language classes for our employees
• International career - paid training and international career opportunities
• Multilingual exposure - improve your spoken and written language skills
• Inspiring and fun environment - our offices have become known for their innovative, fun and pleasant design. Enjoy our relax and play areas!
• Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long
• Private medical insurance coverage
• Special discounts across variety of Banks, Telecoms, Gym & Fitness centers and more
  
  

Additional Job Description

Do you speak French? Click here and dare to explore a job opportunity that might suit your needs!

Required Language(s)

English

French