Airbnb Resolution Customer Agent French& English(Remote)

le contenu du travail

Your profile:

• Ability to write and speak fluently, clearly and concisely in French and English
• Availability for a full-time schedule, in shifts covering 10:00 - 00:00, Monday - Sunday, 5 days/ week
• Previous customer support experience is mandatory
• Excellent problem-solving abilities
• Empathetic and can communicate in a caring and friendly manner
• Strong time management skills and motivation to exceed expectations
• Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones
• Strong team spirit with passion and drive to help users and deliver the best in customer service.
• High level of mediation and composure
  
  

Responsibilities

• As a Resolution Customer Agent for Airbnb:
• You will provide support for complex situations that are happening while a reservation is active.
• You will use your negotiation skills and make the best decision in a short time, delivering the outcome with soft skills.
• You will use critical thinking and a high level mediation skills.
• You will have the opportunity to be a part of something bigger and to change lives with our technology, amazing people and strong brand to serve modern society.
• You’ll be the face of some of the world’s top brand!
  
  

We offer:

• Stable job - permanent labor contracts
• Above-average fixed salary, performance bonuses
• Monthly meal tickets
• Gym subscriptions reimbursement, after the trial period
• International career - paid training and international career opportunities
• Multilingual exposure - improve your spoken and written language skills
• Inspiring and fun environment - our offices have become known for their innovative, fun and pleasant design. Enjoy our relax and play areas!
• Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long
• Private medical insurance coverage
• Special discounts across a variety of Banks, Telecoms, Gym & Fitness centres and more
  
  

Additional Job Description

Do you speak French? Make use of it and j oin our amazing French speakers team and work from home!

Required Language(s)

French

English