Field Service Engineer

Job content

About The Job

Are you proud of what you did today? Our people are.

To support our growth in Asia and Oceania, Marelis looking for a Field Service Engineer, based in Taiwan. This brand-new position provides customer support for new installations, testing, troubleshooting, repairing, and optimization of mechanical and electrical food processing machinery.

Who We Are

Marel is the leading global provider of advanced processing systems and services to the poultry, meat and fish industries. In partnership with the most forward-thinking food processors in the world, Marel is transforming the way food is processed. Our vision is of a world where quality food is produced sustainably and affordably. Our team comprises more than 7.500 employees worldwide, offices and subsidiaries in 32 countries across six continents.

Scope and Authority

• Excellent performance of troubleshooting, repair, installation, maintenance, customer training and/or general support for Marel machinery at customer facilities. This includes activities like preparation of installation and maintenance activities, aftercare of new installations and keeping in close contact with the customer and report the progress
• That his/her skills are maintained and are technically proficient in the skills necessary to install, troubleshoot, repair and train customers on Marel equipment/solutions and carry out routine maintenance jobs
• Quality and disciplined preparation and reporting of the visits to update customer support coordinators and field service administrators to ensure the best possible customer outcome
• Priorities are set in accordance with the needs of the company and the customer
• The customer will experience a confident, emphatic and competent service from the organization
• That in situations where the service delivery to the customer is compromised the Field Service Engineer will escalate the matter according to the company’s processes to ensure the right support to the customer
• The company processes are followed consistently
  
  

Skills And Abilities

• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Ability to execute agreed tasks and deadlines against performance criteria (KPI)
• Result orientation, ability to follow through and respect deadlines
• Customer face-to-face interaction skills and commercial service skills
• Social perceptiveness
• Technical competence in an engineering discipline
• Computer literate
• Degree in Mechanical, Electrical and/or Software engineering, preferably from a technical college, or similar knowledge level
• Technical college degree preferred
• Excellent written and spoken English
• Recognized product training on food processing equipment preferred
• Strong communicator with analytical skills and the ability to work under pressure
• Experience in field service in an equipment/software manufacturing environment preferred
  
  

We Offer

We offer you the opportunity to develop yourself. This starts on you first day. You will receive an extensive, well-prepared onboarding period, followed by a function-specific development track during the year. You will be guided by our organization, and an experienced co-worker that will teach you the specialist knowledge of our system and processes. On an annual basis, you will create a personal development plan, so your professional and personal development are always top of mind. Our informal culture offers you the opportunity to take your own responsibilities and show initiatives.

Beside, we offer competitive remuneration package, employee benefits and welfare, group life insurance and flexible working options.

Commitment to Global Safety

As a Marel employee you are expected to respect internal rules and actively contribute to the delivery of the corporate Safety policy and guidance to ensure Marel is a safe place to work.

Marel Vision and Values

In partnership with our customers we are transforming the way food is processed. Our vision is of a world where quality food is produced sustainably and affordably. Marel’s core values are: Unity, Innovation and Excellence.