WFJ Boutique Supervisor 腕錶暨珠寶部組長

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Key responsibilities:

• To work with BM and Operation Manager to ensure daily, weekly and monthly boutique maintenance is followed and with company guidelines.
• Assist the BM to ensure boutique VM is within company guidelines.
• Contribute to the development and maintenance of goodwill by developing in-store customer base, enhancing quality of customer service, handling customer complaints and repair requirements and ensuring that proper procedure is carried out with consistency across all boutiques.
• Assist the Boutique Manager to monitor and evaluate the boutique’s overall Customer Service level. Proactively builds trust and maintains good relationships with VIPs.
• Assist the Boutique Manager to achieved existing clients spending/elevate existing clients to the next level
• Assist the Boutique Manager to recruit and retain new clients targets.
• Project the appropriate image by displaying goods in showcases, participating in the cleaning and tidying of the boutique and all furnishings and related accessories such as ash trays, etc.
• Ensure effective staff management by monitoring their progress and provide on-the-job training where necessary.
• Acquire thorough product knowledge of Chanel merchandise and upcoming trend.
  

Academic / Professional Qualifications:

• College graduate or above
• Fluent in Chinese, basic English, and Japanese will be a plus
  

Work Experience:

• At least 3 years of solid related experience in luxury goods industry.
• Experience in team leading is must.
  

Required Competencies:

• Good communication skill internally and externally.
• Ability to administer and supervise subordinates and related sales personnel as well as control compliance with established dress codes, conduct and operational procedures.
• Ability to train up staff on new product and repeat product knowledge information.
• Ability to liaise with outside service personnel as required such as security, air-conditioning contractors and cleaning personnel, etc.
• Ability to serve customers effectively, supported by a thorough knowledge of Chanel product fashion trends.
• Thorough knowledge of the organization’s policies and standards relating to the sales and marketing of ladies’ fashion and accessories in the Boutique.
  

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.