VP Performance Services

Contenido de trabajo

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Digital Business Services is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Digital Business Services combines global expertise and technology to help keep us ahead of the competition.

People responsibility: N

Report to: SVP and Head of Performance Services

The Performance Services (PS) team provides support to the Country COO across all of their areas of responsibility, covering the DBS COO Office. The PS team will deliver and contribute to the definition of necessary policies, processes, procedures, and tools for their implementation and management in the DBS COO Office, working with Global Functions such as Finance, HR or Strategy & Planning where required. The PS Team will drive continuous improvement across the Group COO structure in areas such as Change Execution, Financial Management, Non-Financial Risk, Third Party Risk Management and People. The role holder will support the Head of Performance Servicies to achieve the above objectives.

Job content:

- Change Execution: managing change, either internally or externally driven, on a continuous improvement basis

- Communication: developing and executing communication plans, with Region/Country Communications

- Service Performance Management – supporting with managing any “services” delivered to business, with appropriate benchmarks, metrics and reporting on efficiency, effectiveness and success of

those “services”

- Governance & Documentation: provide support in ensuring appropriate and consistent governance is developed and implemented with robust documentation and supporting management

- Organizational Design: maintaining and continually reviewing organizational designs

- Project execution: support with region/country specific programmes supporting Group COO strategic actions’ execution or provide governance oversight on cross-line of Global Business /Global

Functions

- Non-financial Risk management: support with the management of non-financial risk and ensuring risks are managed consistently and effectively across all businesses and functions in line with the

agreed risk appetite.

- Third Party Risk Management: support with the management of risks associated with the activities provided by third parties to the entity, in line with the country COO’s accountability. Including

supporting effective governance arrangements for Third Party Management and Oversight across the market, and running the market level governance.

- Enterprise Wide Risk Assessment (EWRA): end to end coordination of the EWRA, by working closely with GB/GF stakeholders locally to seek inputs and undertake the assessment

Skills/Experience

- Deep understanding of risk management process from FLOD perspective

- Some understanding or experience of Third Party Risk - Management is desirable

- Strong financial analytical background and proven ability in financial/analytical reasoning, including being able to contextualise financial data into business activities and conclusions

- Strong interpersonal skills, coupled with the ability to succeed within a matrix management structure and build and maintain regional team relationships

- Ability to authentically engage with team, colleagues and business partners to deliver at pace

- Strong knowledge of the external environment – regulatory, political, competitors etc.

- High level of personal drive and motivation to ensure delivery of a broad range of outputs simultaneously across HSBC

- Proven project management experience of positive, challenging interactions and influence senior stakeholders that results in successful delivery

- Excellent relationship management, collaboration and influencing skills

- Outstanding interpersonal and communication skills with a proven ability to communicate or persuade effectively and confidently at all levels across the Group

- Strong understanding of HSBC structures, processes and objectives across the Group (if recruiting internally)

- Strong knowledge of DBS or similar functions in other organizations – functionally, operationally and financially

- Experience in risk management and third party risk related activities

- Educated to graduate degree level in business management related field or associated relevant business experience

- Extensive experience in banking/ financial services, preferably in a global organization

- Proven experience in financial budgeting, strategic planning, communication, and people management processes

- Excellent verbal and written communications skills required in English and Chinese