Sr Field Service Engineer – Taiwan

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Role and Responsibilities:

• Act as primary customer point of contact for the Bloom Service team
• Work with other Field Service team based in Asia Pacific region countries.
• Facilitate Bloom Energy fuel cell systems maintenance in Taiwan and other countries, site maintenance, provide the safety observer role as needed and assist in 2 person required evolutions as needed.
• Keep track of parts and help with the installed base information.
• Communicate with various teams within and outside the Services organization in various parts of the world.
• Document issues and parts replacements.
• Liaison Long Term Service Agreement (LTSA) contracts including responding to LTSA contract-related inquiries from customers.
• All service performance-related activities, typically tied to a customer site.
• Prepare and present regular performance reports for customers, working closely with global service Org in the US HQ.
• Performs other duties as assigned.
  
  

Skills and Experience:

• Strong mechanical aptitude and troubleshooting/repair skills; understanding of mechanical systems, piping, plumbing, and valve operation preferred.
• Electrical experience required; troubleshooting & repair skills necessary.
• Prior experience in any of the following: 3phase systems, UPS (back-up power) systems, maintenance, electrical generation and distribution systems, power electronics, Automatic Transfer Switch Systems, and microprocessor-based control platforms is highly beneficial.
• Experience with various test and measurement equipment, electrical codes and personnel safety products and procedures.
• Must be able to read and interpret electrical single line diagrams and blueprints.
• Experience with performing equipment maintenance in accordance with ANSI/NETA standard for Electrical Power.
• Experience with monitoring/operating systems in operation.
• Basic understanding of requirements of working safely.
• Identifies and resolves more complex problems and applies problem-solving skills to deal with most situations.
• Highly motivated and able to work independently with sound judgment.
• A team player who exhibits a high level of integrity and professionalism in all situations.
• Able to follow procedures and execute sequenced work instructions from either written or verbal communications effectively in English in both written and verbal form.
• Ability to lift 45-50lbs.
• Able to facilitate 24x7 operations, On Call Duty, shift work and Travel as needed.
  
  

Education

The following MINIMUM levels of experience and or education are required:

• B.S. in Electrical Engineering or other relevant Engineering field OR
• Minimum of 10 years of experience as a senior level technician in the electrical/electronic field.