Solution Delivery Specialist

Contenido de trabajo

EMQ is a financial technology company that enables businesses of every size to access real-time, affordable, and efficient cross-border payments in 170+ markets. Through our API-powered platform, we continue to simplify global payments for our customers and enable them to scale efficiently across multiple markets.

Recognized as a Tech Pioneer by World Economic Forum and Top 100 Cross-Border Payment Companies by FXC Intelligence, EMQ remains committed to fostering a more sustainable world by making financial services more accessible and inclusive for everyone, everywhere. EMQ has offices in Taiwan, Singapore, Hong Kong, Malaysia, Indonesia, and Dubai. The company is currently licensed in Hong Kong, Singapore, Indonesia, and registered as a Money Service Business in Canada. www.emq.com.

If you are seeking an opportunity to make a real difference in a company with a global reach and exciting financial services, come join us and grow with a team of people who will energize and inspire you!

The Role

We are looking for a Solution Delivery Specialist to join our team. The Solution Delivery team’s mission is to work with and assist EMQ’s customers during their technical onboarding to the EMQ payments ecosystem. You will also be expected to work directly with clients in both the pre & post-sales phases, to design, propose, and work with the team to implement solutions that meet customer needs.

Our Solution Delivery teams are placed “in market” where EMQ has hub offices and the role will need to be the local SME for clients. The successful candidate should also be able to communicate effectively and collaborate with a team of experienced business development managers, product managers, designers, engineers & architects who may be in different time zones.

What you’ll be doing…

• Define and deliver seamless integration of EMQ’s API within the technology and resource constraints of banks and other financial services customers
• Identify and gather technical requirements of customers and implement product solutions to optimize their cross-border payment service powered by EMQ
• Work closely with Product Managers and Engineers to support product delivery and make project management decisions
• Work alongside the Business Development team to support the pre/post-sales processes of negotiation and technical solutioning
• Improve the integration experience for customers in relation to documentation, APIs, SDKs, examples, code samples and reference implementations
• Support the implementation of new features and bug fixes across EMQ’s platform
• Help to identify and troubleshoot technical integration issues between EMQ and our customers’ systems
• Be the local “on the ground’ resource for network partners in relation to technical deliveries and requirements
• Establish and maintain relationships with customers & partners, specifically your external product and technical counterparts

What we’re looking for…

• A minimum of 3 years’ experience delivering complex implementations of APIs or other technical integrations within financial institutions
• Have a technical background, able to demonstrate an understanding of system architecture and processes, as well as product development
• Must have excellent organisational skills – able to create and manage project plans, manage the time and resources of internal and external stakeholders and prioritise conflicting priorities and deadlines
• Be able to bridge the gap between business and technical experts, comfortable explaining technical problems and solutions to non-technical audiences
• Excellent communicator in both written and spoken English (other languages a plus but not required) – strong presentation skills
• Experience with RESTful APIs, API Design, Swagger, OpenAPI, OAuth2 or similar
• A self-starter, able to work well with a high level of autonomy, but also as part of a cross-functional and multi-regional team
• Understanding of international payments and prior experience at a startup or FinTech highly desirable
• Experience with code, for work or play, would be a plus

What can you expect from us…

• Comprehensive employee benefits and rewards
• Competitive compensation package
• Learning and Development program
• High performing, ambitious, collaborative and fun working culture
• Fast-paced multi-cultural environment, opportunities for career growth

EMQ is committed to creating a diverse and inclusive workplace where all employees feel valued, respected and accepted.