Solution Account Manager, Greater China ( Renewal + Customer success)

Contenido de trabajo

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

This is an exciting opportunity to join a highly successful, motivated team where you will lead the post-sales customer experience with Adobe, driving adoption and active use, improving the return on a customer’s technology investment and achieving and exceeding retention and growth quotas. We are looking for passionate, results-oriented sales professionals to manage an existing customer base. Our Solutions Account Managers are experienced trusted advisors to our customers, and are responsible for ensuring the overall success for a portfolio of accounts. SAMs are technology-savvy individuals with a clear understanding of the value of Adobe’s solutions in driving customers’ digital strategies and workflows. In this role you will build relationships with your accounts, drive renewals business and grow the annual recurring revenue of these customers. The Solution Account Manager will join an established, successful, collaborative and supportive team, reporting to the APAC Renewals Sales Director.

What we need you to do:

• Develop expertise in Digital Marketing and the Adobe Digital Experience platform, and become a trusted advisor to your customers, with an ability to articulate business value
• Build and grow multi-level relationships within our customer base, and bring value to customers by advising on key business objectives and developing customer centric success plans to track progress towards business goals and the metrics needed to achieve them
• Actively lead the adoption, usage, and success of a portfolio of DX Growth customers
• Consistently use your network, influence and expertise to identify and innovate for customers in creative ways
• Lead and track health and retention efforts on individual accounts, working cross-functionally with external customers, partners and a host of internal parties
• Identify and assess renewal risks for customers and drive issue resolution and attrition risk mitigation strategies.
• Secure the renewal of the contracts of our Digital Experience customers install base in coordination with colleagues in Adobe Field Sales teams.
• Identify expansion opportunities to generate additional revenue (upsell & cross-sell), driving those opportunities to closure and/or ensuring that the appropriate resources are engaged.
• Identify and report on market and competitor activities as well as customer insights to support solution risk mitigation strategies
• Support evolving sales processes aimed at improving renewal efficiency.
  
  

What we are looking for:

• An appetite for success!
• Great interpersonal skills and desire to work in a dynamic and fast-paced environment
• Demonstrated ability to establish rapport and relationships within the team and with internal and external partners at different levels of seniority, gaining trust through superior emotional intelligence
• Impactful, articulate presentation skills; experience presenting to large audiences or cross-functional meetings
• Proven record of exceeding revenue based quotas in sophisticated, constantly evolving environments with high operational involvement
• Strong experience in Digital Marketing Solutions and knowledge of Adobe’s competitive landscape
• Significant domain /industry expertise
• Ability to understand sophisticated business environments and uncover customer issues, taking an active role in resolving problems, owning get-well strategies, and orchestrating internal and external teams.
• Critical thinking skills and proactivity and persistence in solving issues
  
  

At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists (http://www.adobe.com/careers/awards.html). You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely.

Are you looking to make an impact? If so, Adobe’s the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog (http://blogs.adobe.com/adobelife/) and explore the significant benefits (http://benefits.adobe.com/) we offer.

Creativity, curiosity, and constant learning are celebrated aspects of your career growth journey. We’re glad that you’re pursuing a new opportunity at Adobe!

（周子健