SMB Local Hero Account Manager

Contenido de trabajo

#GreatMindsDon’tThinkAlikeAt Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts. (Diversity Statement)About The TeamWe have seen incredible customer love and acceptance over the past five years of Uber Eats in Taiwan. We started in Taipei and now our service is island wide. We went from delivering food to delivering daily necessities in a blink of an eye. Taking on a challenge is exciting, but doing so alongside great, talented challenges is even better. We amplify your superpowers and you can see the impact you are making each day.#GoGetItembodies the attitude and mindset of Delivery at Uber. We need to ensure that we are growing all sides of our marketplace (merchants, driver partners), so that we can provide the best customer experience possible for our consumers, as well as facilitating growth and earnings for our merchants and drivers.About The RoleThe Uber Eats SMB Sales team strives to be the top performer in online food delivery by helping restaurant owners improve their revenue and exposure. We are dedicated to offering the best selection and quality of restaurants on Uber Eats.Uber Eats is looking for sharp, highly motivated individuals to join our Small-to-Medium Sized Business ("SMB") Account Management Team. As an SMB Account Manager, you will work efficiently and optimally with our SMB restaurant partners to optimize restaurant operations, strengthen relationships through excellent customer service, and drive mutually beneficial revenue growth. This is a client-facing role as an individual contributor.Your Impact In Role

• Collaborate with a high-value portfolio of restaurant partners to help them realize their full potential on the Uber Eats platform through product adoption, customer satisfaction, development of new sales opportunities, and retention
• Use dashboards to monitor business and operational impact, and use those insights to provide operational guidance, including live consulting to help streamline delivery operations
• Conduct a high volume of phone calls to restaurant partners with clear goals, talking points, and strategies to get clients to provide valuable feedback
• Identify key risks to our partnerships, and work quickly and diligently to ensure we are delivering the best possible experience for our partners

The Experience You’ll Bring

• B2B client-facing experience
• Strong listening skills, with the ability to clearly frame a value proposition, probe for objections, remove obstacles, and eliminate barriers to gain commitment
• Willingness to roll up your sleeves and get in the weeds with our highest-value partners in order to hit quarterly and annual revenue, retention, and adoption targets
• Think strategically and analyze restaurant needs to both unlock opportunities and creatively problem-solve

What’s in it for you?Culture & benefitsUber’s culture and values are at the core of everything we do, so that our employees can better understand who we are and what it’s like to work at Uber today. We pride ourselves on the amazing team we’ve built. The driver behind all of our growth, our bold and disruptive brand, and the game changing technology we bring to life is the people that make Uber, #OneUber.Doing your best work means being your best self. We offer a wide range of benefits and perks that are uniquely Uber to support your health and wellbeing. These benefits have been designed with #OneUber in mind, supporting the whole you and the way that you work best.

• You will receive monthly Uber credits to use against the full value of Eats, Rides and Grocery (anything you can order in app) plus a 17% discount (which exists even when your credits expire).
• Family comes first, and our paid parental leave (18 weeks full pay) is accessible for all new parents from day 1 (with no tenure requirement). New parents at Uber will also receive access to Cleo, flexible return to work options, and additional Uber credits during their period of leave (because let’s face it, who wants to cook with a little one around?)
• Reset, Refresh and Recharge: we have a generous unlimited paid leave policy, providing paid leave in addition to the statutory annual leave (excluding certain roles in the CommOps org).
• Personal health and wellbeing - depending on location, you can access a healthcare plan or reimbursement for a plan of your choice up to a nominated value. You will also receive a monthly wellbeing allowance to use throughout the year across a range of items including; gym / fitness memberships, mindfulness apps, fitness equipment, ski passes and more. We also provide Employee Assistance Programs (EAP) that connect you to resources & support.
• Uber has always been a flexible organisation and COVID has only amplified this. Our global policy is 50% of time in office, we provide the opportunity to work for one month a year in another Uber location and employees can apply to be fully remote if you think that’s best for you. These opportunities are tailored to specific individuals, roles and teams.
• When you are in the office, we have an amazing range of facilities accessible for all Uber employees. Our dedicated facilities teams host regular events and opportunities to connect, as well as arranging the food program; catered lunch / breakfast (location dependant) and you’ll find our kitchens fully stocked with a variety of healthy (& not so healthy) snacks & drinks.

Unsure if this role is the right fit for you?We encourage you to review the details of the job role and imagine how you can impact not only our organization but the world using your unique talents. We reimagine the way the world moves for the better. Even if you do not fit all of the criteria for the role, we welcome you to apply to explore opportunities within Uber.null