Shopping Experience Team Leader

Contenido de trabajo

About the Job:

My aim is to create a positive experience for our customers, so they will want to return and shop with us again. I use the IKEA tools and expertise of my colleagues to support the store in achieving this.

About the assignment:

1. Spending as much of my working time as possible in my area of responsibility supporting and coaching my co-workers to ensure customers leave with a positive impression of the IKEA store and want to come back and shop more frequently with us.

2. Following up on the department action plan and taking action to ensure we

are continually focused on achieving the agreed goals.

3. Ensuring my IKEA store is a safe and secure environment at all times for visitors and co- workers.

4. I optimize the relationship with our customers in order to increase customer satisfaction thereby driving sales growth and sustained long-term profitability.

5. I actively seek, and act on, customer feedback in order to make continuous improvements to our service.

6. Through my own example, I actively work to secure the IKEA culture by maintaining specific focus on togetherness, simplicity, constantly being on the way, cost consciousness and accepting and delegating responsibility.

7. I ensure the right number of co-workers is in the right place at the right time to serve our customers and run the department successfully.

8. I understand the impact of my actions on the financial results of my area and know which results I have influence over and how to balance this with the needs of customers.

9.Training in AWS (IKEA Dunbei Store).