Senior End User Support IT Analyst

Contenido de trabajo

The Role

Working as a Senior End User Support IT Analyst based in Zhubei, you will:

• Act as the local liaison between IT and the business
• Own a secondary technical skill (for example Microsoft SCCM, Druva, Apple)
• Assist end users in engaging with the help desk.
• Support the help desk in providing L2 support when local support is required.
• Provide L2 support for end user compute issues.
• Troubleshoot and provide local support for end users.
• Maintain internal user guides, guidance notes and technical documents.
• Provide new starters with correct equipment and guided access to IT resources.
• Ensure leaver equipment is processed correctly.
• On call/standby work during scheduled out of hours IT upgrades
• Provide vacation / holiday coverage to other in region liaisons.
• Provide weekly reports to the Manager.
• Stock control & inventory
• Secure hardware disposal

What We Are Looking For?

• Role typically requires a minimum of 5 years IT experience in a professional capacity.
• Technical certification in one relevant technology area
• Excellent English-speaking skills.
• Excellent verbal and written communication skills
• Ability to convey technical information to non-technical users successfully.
• Able to manage priorities under pressure.
• Very good knowledge of Windows client software and Microsoft office.
• Desired knowledge of networking, including Wi-Fi, routers, switches, VPN.
• Secondary technical skill (e.g., Microsoft ADS)
• Experience in working in an agile organization that is fast moving and requires a can-do attitude.
• Experience in working across all levels of an organization.

Dialog in Hsinchu

Working in our Hsinchu office you will be joining our fast-growing team in a city known as “Taiwan Silicon Valley” for its high-tech industry (including semiconductor and related electronic business). With its convenient transportation system, you can easily connect to different parts of Taiwan. As a part of our team in Hsinchu, your contribution will be valued, and you can make a real difference as we continue our ambitious growth in the region.

Why Join Us?

Dialog Semiconductor is a world-leading provider of low-power, advanced mixed-signal ICs creating the next generation of innovative, smart connected devices. In 2019, we generated US $1.4 billion in revenue and we currently have approximately 2,300 employees worldwide.

Working at Dialog we treat each other with respect and fairness, irrespective of gender, race, ethnicity, beliefs, sexual orientation, disability, diversity of thought and experience. We see our differences as strengths and are proud to have an inclusive workforce that values diversity.

We passionately believe that working at Dialog, you will be joining the brightest, most diverse and ambitious talent in the Semiconductor Industry.