Production Engineering Ops II

Contenido de trabajo

It takes powerful technology to connect our brands and partners with an audience of 1 billion. Nearly half of Verizon Media employees are building the code and platforms that help us achieve that. Whether you’re looking to write mobile app code, engineer the servers behind our massive ad tech stacks, or develop algorithms to help us process 4 trillion data points a day, what you do here will have a huge impact on our business—and the world. Want in? As Verizon’s media unit, our brands like Yahoo, TechCrunch and more help people stay informed and entertained, communicate and transact, while creating new ways for advertisers and partners to connect. With technologies like XR, AI, machine-learning, and 5G, we’re transforming media for tomorrow, too. We’re creators and coders, dreamers and doers creating what’s next in content, advertising and technology.

WSO Search Job Description

Yahoo makes the world’s daily habits inspiring and entertaining. By creating highly personalized experiences for our users, we keep people connected to what matters most to them, across devices and around the world. Yahoo’s businesses span across Search, Communications, Media and many other verticals.

A Little About Us

Yahoo is focused on making the world’s daily habits inspiring and entertaining. By creating highly personalized experiences for our users, we keep people connected to what matters most to them, across devices and around the world. Yahoo’s Search Advertising team is responsible for the Yahoo/Bing platform and products that powers Search Advertising on Yahoo web search, Affiliates, and Partners spanning all devices globally.

A Lot About You

As part of the Web Search Operations team (WSO) within Product Organization, the Web Search Operations Engineer will focus on upholding the bottom line for Yahoo!’s revenue-critical Search advertising platforms. You should be a technical generalist with skills ranging from monitoring/supporting production systems, networks to web development and tool automation. You are a self-starter, able to work independently, possess excellent time management and organizational skills. You must love challenges, be passionate about fixing problems (no matter how big or small) while being customer focused.

This is a full-time position based in either Taiwan. You must be willing to work a variety of days, hours and participate in an on-call rotation.

Your Day

• Respond to Search support escalations via various channels from multiple domestic and international teams. Provide expert support and product knowledge on Search Advertising products by working closely with Operations, Development, Product, Sales and other Business teams on a variety of Advertiser, Partner or platform technical issues.
• Critically analyze, review operational metrics and monitoring systems during escalated incidents.
• Prioritize, resolve issues, brainstorm solutions, and update internal team technical documents.
• Be able to think outside the box while negotiating resolution and coordinating with Management, Business, Product and Engineering teams.
• Ensure quality of service and adhere to Service Level Agreement (SLAs) on production problems across a variety of complex Yahoo! and third party technologies, applications, tools, products and services.
• Use deep analytical skills to work with product, business, and engineering teams to derive and drive long term enterprise fixes beneficial to customers and revenue.
• Partner with Product and Engineering teams to understand and support new metrics/features/products as part of product suite.
  

You Must Have

• BS in Computer Science or a technical field. MS a plus.
• Working knowledge of a development and scripting language required. Java, PHP and/or Perl a plus.
• Working knowledge of Linux operating system required. RHEL a plus.
• Working knowledge of SQL and at least one database environment.
• Minimum 1 year or more experience in a technical application / product support role. Preferably in an Operations or Enterprise environment.
• Advanced written and verbal communication skills, including the ability to effectively communicate complex issues to both technical and non-technical users. Bilingual abilities are a plus.
• Strong background in user support. Splunk skills desired.
• Familiarity with current web practices, concepts and cloud services.
• Excellent initiative, interpersonal and problem solving skills with a strong desire to learn.
• Prior experience in Search, Advertising, or Online Space is highly desirable
  

Verizon Media is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability or any other protected category. Verizon Media is dedicated to providing an accessible environment for all candidates during the application process and for employees during their employment. If you need accessibility assistance and/or a reasonable accommodation due to a disability, please submit a request via the Accommodation Request Form ( https://www.verizonmedia.com/careers/contact-us.html ) or call 408-336-1409. Requests and calls received for non-disability related issues, such as following up on an application, will not receive a response.

Currently work for Verizon Media? Please apply on our internal career site.