Principal Field Service Engineer (FRT Onsite)

Contenido de trabajo

• Responsible for onsite customer service and support of FFI products
• Manage field escalation to provide quick solutions through execution of DOE’s and/or leading engineering work and driving effective, timely communication with customers
• Compile and maintain the database of product performance at field
• Support day to day operations of service center for providing timely support to customers
• Identify opportunity and provide innovative solutions to improve customer’s overall use of the FFI products
  

• Degree in Engineering or related degree
• Min 6-10 years test engineering in semiconductor and/or application engineering in Automated Test Equipment (ATE) company or semiconductor capital equipment.
• Experience in customer service and support
• Excellent customer managements and interface skills
• Ability to present technical information in a dynamic, detailed, and credible way
• Willing to work in clean room environment