Key Account Director

Contenido de trabajo

About Veeco

You probably don’t realize it, but what we do at Veeco touches the lives of every person, every day. It’s a bold statement, but it’s true. From the smartphones in our pockets that access the world’s collective knowledge, to the cloud-based services where all that information lives, to high-speed wireless communication and computing power needed to drive artificial intelligence, augmented and virtual reality, gaming and so much more, our technology is all around us.

We design, develop, manufacture, and service highly complex, cutting-edge machines used by our customers to create the essential devices that drive the digital age, connect the world, and improve the human experience. Along with the world’s leading technology companies, many of which are household names, we help solve their most difficult material science challenges, enabling technologies for a more connected, sustainable, and convenient world.

We’re looking for material difference-makers to join our growing team. Interested? Learn more at www.veeco.com/careers.

Overview

The Key Account Director will be responsible for maximizing Veeco’s sales volume and building influential relationships with customers. Reporting directly to the TSMC Account Director, Sales, the Key Account Director will manage and coordinate assigned sales activities and has the sales responsibility for the company’s capital equipment sales for his/her responsible products and customers. In addition, this role is responsible for supporting business unit strategies for growing services revenue and will align and coordinate the efforts of appropriate resources within both Veeco and the customer in order to maximize customer satisfaction. The primary role is to attain sales goals by developing sales, increasing product market share, establishing and enhancing relationships with customers, and maximizing customer satisfaction without sacrificing profitability.

Responsibilities

• Responsible for overall sales performance for the assigned customer accounts/products, including, sales planning; customer management; channel partner management; lead follow-up; prospecting; advocating negotiating and exceeding sales goals.
• Propose Veeco product solutions in line with customer requirements and driving customer specification review.
• Voice of the Customer - successfully translate customer needs and requests to the Product Lines for product enhancements, performance and support.
• Accurate reporting and submission of monthly and quarterly rolling sales forecasts.
• Regularly updating and maintaining pertinent sales contacts, opportunities and forecasts in sales force.
• Proactively working with Global Service and Support for customer satisfaction.
• Improve sales volume and market share by keeping current with industry, such as supply and demand, changing trends, economic indicators, competition, and market research analysis.
• Generate and submit regular reports to update Director, Sales and VP& General Manager on business activity and results.
• Resolve customer complaints by investigating problems, developing solutions, preparing reports, making recommendations to management.
• Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, participating in professional societies.
  

Qualifications

Typically requires a minimum of 12 years of related experience with a Bachelor’s degree; or 8 years and a Master’s degree; or equivalent experience. TSMC account management experience is a must. Knowing TSMC org structure and high-level connections is highly preferred. Sales related trainings would be a plus.

Knowledge, Skills & Abilities

• Technical background especially Semiconductor experience in Thermal/Laser Annealing, PVD/CVD, IBE, etc.
• Equipment related sales experience and project management capability. Ability to lay out the strategy and execution plan.
• Strong technical know-how, business presentation, negotiation, analysis, and communication skills
• Highly analytical with strong attention to details
• Strong interpersonal, influencing (at all levels) and persuasive skills
• A self-starter that can work both independently and as a team player
• Mature and resilient, can work under pressure and effectively manage competing priorities
• High standard of business integrity
• A team worker mindset and is able to reconcile and maximize the output internally and externally
• Excellent verbal and written communication skills in both Mandarin and English
• Domestic and international traveling are required
  

Veeco is an Equal Opportunity/Affirmative Action Employer. Applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, protected veteran status, disability, or any other characteristics protected by applicable federal, state or local law.