IT Team Leader

Contenido de trabajo

工作地點：汐止

• Knowledgeable and experienced in supporting Microsoft windows & office suite
• Experience in working in an ITIL-driven environment and working knowledge of ITIL principles and processes with strong knowledge of incidents, change and configuration management and adherence processes, best practices and policies
• Experience in working in a team-oriented, collaborative environment & large-scale multinational environment (preferred)
• Analytical and problem-solving abilities with keen attention to detail
• Strong customer service orientation
• Strong verbal and written communication skills in local language and proficient in English (verbal & written)
• Good understanding of Network & Infrastructure technologies (servers, storage, switches, routers, patching) and be able to provide support as guided by professional engineers or specialist.
• Able to supervise a small team of junior engineers, guide and point of escalation for difficult or complex problems
• Able to identify systemic issues, continuous improvement opportunities, potential issues and raise to management
• Able to support end-user computer devices (PC & mobile), office devices (printers, AV equipment), and peripherals
• Able to take on end user support and infrastructure project work coordination among multiple parties.
• Diploma or equivalent professional education in Information Technology or related
• 5+ years of related working experience; 3+ years of people management experience

【公司簡介】

DXC Technology 是全球領先且獨立的端到端IT服務公司，致力於利用創新的推動力説明客戶在變革中不斷地成長。60多年來，我們成功地引領全球大型企業和政府機構成功轉型。

公司擁有獨立的技術，並且作為一個值得信賴的顧問，我們引以為豪。憑藉豐富的經驗，清晰且自信的願景，我們説明客戶領航未來。

我們致力於引領數位化轉型——為客戶、合作夥伴和股東創造更多價值，為我們的員工創造成長機會。

我們在全球70多個國家擁有近170,000名員工，為6,000多個各戶提供服務。我們擁有世界一流的人才，強大的下一代IT解決方案和廣泛的合作夥伴網路，助力客戶進行數位化轉型，並抓住更多的商業機會。

我們廣泛的合作夥伴網路推動我們利用技術獨立性獲取合作。目前， DXC Technology已經建立了超過250個行業領先的全球合作夥伴網路關係，包括14家戰略合作夥伴：AWS、AT&T、Dell EMC、HCL、HPE、HP、IBM、Lenovo、Micro

Focus、Microsoft、Oracle、PwC、SAP以及ServiceNow。