Field Service Engineer

Contenido de trabajo

• Deliver field service support and assistance to troubleshoot, repair, maintain and upgrade equipment at customer locations.
• Provide email and phone response to customer requests for technical assistance in accordance with customer agreements and contractual obligations.
• Promote and perform Preventative Maintenance Agreements at customer sites.
• Troubleshoot electro-mechanical systems by reading schematics, piping and instrumentation diagrams and any technical documentation necessary to perform electrical or mechanical repairs.
• Always follow safe work practices, attend safety training as assigned, and comply with all Entegris, customer and local safety regulations.
• Maintain proper documentation for all on-site field service support calls and any critical equipment information gathered via phone/email.
• Provide parts/labor/travel requirements to local CSR (Customer Service Representative) for customer quote generation.
• Provide detailed verbal and written feedback to Engineering, Quality Assurance, and other departments as necessary, creating QNs and documenting customer requests and complaints.
• Attend and successfully complete all factory-based and local technical training and corporate training as assigned.