English Customer Support Specialist, Codementor

Contenido de trabajo

We’re looking for a Customer Support Specialist to join us, working primarily on the Codementor team. This role will be on the front lines working with our users & clients. If you’re quick on your feet, love solving users’ problems, and enjoy a fast-paced work culture, we want you on the team.

We prefer candidates who are currently based in Taiwan, however we are also open to remote candidates who have at least 4 hours overlap with Taiwan time (UTC +8).

What You Will Be Doing

• Responding to user inquiries through email — you should be comfortable using English as your only language of communication
• Dealing with issues related to client usage of the platform
• Mediating disputes and disagreements between clients and developers
• Helping with chargebacks and invoices
  
  

We Hope You Have

• Fluent English proficiency with excellent written English
• Able to speak Mandarin
• Prior experience with email support
• An interest in tech startups and software development
• Good analytical and problem-solving skills
• The ability to multitask, prioritize, and manage time effectively
• Organized, patient and systematic, enjoys routines
• A team player with good communication skills
  
  

Why work at Codementor?

• You will be challenged on a daily basis to understand our users’ use cases and provide the best solutions - the learning will never stop!
• Diverse team members - our colleagues are from different countries and backgrounds
• Flat organizational structure - you’ll be able to make a profound impact on the work we do and every idea is welcome!
  
  

Our benefits

• Competitive compensation
• Generous paid time off policy
• Flexible work schedule
• Regular team bonding events
• Free Kindle book program
• Remote work stipend
• Birthday and work anniversary celebrations
• Work with a diverse and energetic global team