Customer Success Executive

Contenido de trabajo

About Zenyum

Zenyum is one of Asia’s largest consumer brands in the making. We channel tech and innovation to transform the dental category from a boring chore to an exciting ritual.

We provide a range of Smile Cosmetics, such as teeth-straightening Invisible Braces (Zenyum Clear) and the top-selling toothbrush (Zenyum Sonic) on e-commerce platforms and in physical stores.

We are backed by some of the world’s best VCs, including Sequoia and LCatterton. We are a bunch of ambitious folks and we want to create a place that you will want to show up for every single morning, and create products that make you smile more.

Join us in our mission to spread smiles across Asia!

Ensure that our patients in always wear a smile when thinking about Zenyum, by building the most charismatic and best-converting sales organization in Taiwan.

You are a fit for this role, if you:

• Have previously worked in Sales or Customer Success in a professional capacity
• Understand that making people engage with your brand is 50% empathy and 50% process - and you effectively can bring both to the table
• Are a natural-born-communicator and genuinely enjoy interacting with people on a daily basis, convincing them of Zenyum’s innovative approach
• Are data- and performance-oriented, and optimise your approach for sales funnel conversion and CAC
• 1-3 years of customer service or account relationship management experience
  

Your benefits upon joining include:

• Join one of the most ambitious and fastest-growing startups in Asia, funded by Sequoia Capital
• No cold-calling, but empathy-driven personalised sales process
• Learning about all aspects of communication, building the foundation for fame and fortune
• Execute your vision for Zenyum’s Sales strategy across Asia, and work with diverse professionals not only in Taiwan, but also with our headquarters in Singapore, and teams in Thailand, Hong Kong, Indonesia, Malaysia, and Vietnam
• Work with top-talent, ready to take on one of the fastest growing and most innovative sectors in healthcare, a high impact industry
• Be rewarded with highly attractive salary & growth prospects (competitive salary and commission, fast promotion track based on performance)
  

About Zenyum

Zenyum is the newest innovation in dental care. We believe everyone deserves an affordable, confident smile.We provide 3D-printed Invisible Braces, produced under the highest quality standards, to the rising Asian middle class. Zenyum matches professional dentists with cutting-edge technology and offers our patients orthodontic treatment at an unbeatable cost. We are a team of experienced Internet entrepreneurs and doctors, and are backed by some of the world’s best venture capital, including Sequoia Capital. We believe in rigorous processes and high accountability towards ourselves to deliver the highest quality standard for our patients. As of today, we are live in seven Asian markets!