Customer service for EV Chargers

Contenido de trabajo

1. Responsibilities

1.1 Identify and prepare scope of work for dispatch to Customer’s site or to Field Service Engineering team for issue investigation and technical problem rectification

1.2 Provide first and second level telephone Technical Support as assigned

1.3 Accountable for maintaining excellent customer service rapport, listening intently, understanding of customer’s needs, maintaining service call priorities and ensuring all service calls are effectively closed

1.4 Focus on ensuring Service Level Agreements are met and provide timely updates and tracking of call status and information in the customer support database

2. Qualifications

2.1 Bachelor’s degree and minimum 6 months or more in a customer support role within a hardware break/fix trouble shooting environment;

2.2 Must have repair troubleshooting experience with Linux based system and power electronics ideally related to Electrical Vehicle (EV) charging, Uninterruptable Power Source (UPS) or Variable speed drive (VSD); Direct experience supporting EV Chargers is preferred

2.3 Strong customer relationship skills required with ability to project confidence and knowledge to the customer about the products supported and the services/problem resolution process

2.4 Clear and concise communication skills in English are required, Bilingual is a plus

2.5 Proficiency in using Windows based applications; Microsoft Word and Excel is required, Experience for customer service platform of Dynamic 365 is a plus

2.6 Must be able to lift a minimum of 55 pounds(25kg)

2.7 Capability and willingness to travel oversea, up to 20% required, primarily for training or related projects supporting our EV Chargers testing or product development

2.8 Project formulation of maintenance spare parts

3. Work place

Taoyuan or Tainan of Taiwan