Customer Service Executive

Contenido de trabajo

Responsibilities:

PERSO CS:

• Act as main interface for Customer and Sales, TC and PSC stakeholders.

• Manage post sales activity for Personalisation Services, including Allynis Added Services.

• Relay information to/from customers versus PSC (data receipt, card pulls, personalized card dispatch, change requests, collaterals deliveries, etc.)

• Report to customer the agreed reports.

• Contribute to change request process, pull process according to PSC organization.

• Contribute or manage stock for the various types of contracts. Liaise supply of collaterals with/for customers depending on contract requirements, make sure customer orders in time and ensure the needed stationery is available on time.

• Attend customer meetings, assist customer when visiting Thales DIS facilities.

• In charge of the customers’ complaints registration in corporate tool (I-Care), follow up and closure.

• Follow up new projects with right PSC stakeholders until the delivery and invoicing in a proactive mode.

• Ensure billing consistency, contribute to the billing forecast exercise and its achievements

• Contribute to new project costing and commercial proposals in line with the Allynis Added Services Catalogue set up by the marketing team. Liaise with internal stakeholders (Marketing, NPI, TC, Sales).

• Contribute to contract review with Sales, especially on added services, to secure billing of all services included in the contract

• Any additional task/s assigned by supervisor, if deemed necessary.

CARD ORDER MANAGEMENT:

• Ensuring all orders processed with valid customer order or proper management approvals.

• Monitoring all orders progress and update the relevant parties.

• Coordinating amongst factory, sales, sales support, technical, field marketing and customers for all issues related to the orders to ensure order is being smoothly processed and avoid quality issues.

• Taking charge of any local delivery arrangement & custom clearance for both import and export if necessary.

• Preparing for all documents and for imports and exports.

• Preparing weekly and monthly revenue report

Requirements:

Education: College Education and above.

Knowledge and Skills:

• System Tools : IT Literate (Microsoft Pack Office, …)

• ERP knowledge is a plus

• Customer oriented and availability

• Good organization skills

• Team player

• Good at interpersonal-& intercultural communication

• English (oral and written)

• International sales administration and logistics ( Payment Terms, Customs Rules…)